Sunset Mountain Inn and Spa

Close to other places, underground parking.

Not as advertised. Not a kitchenette. A coat closet turned into a kitchen cabinet. No stove, smoke alarm goes off if you cook anything. Wouldn't recommend this place.

Wifi was fast..... underground parking

Room was not as advertised, the pictures online showed a much nicer room. Room was way too warm (25*C when the outdoor temp was only ~5*C) and the air conditioning didnt work, VERY UNCOMFORTABLE. Everything was very old and worn out. Bathroom fan didnt work. Had to prop up bedroom fan with a box so it didnt fall over because it was broken. tv remote didnt work properly Bath/shower faucet made a screeching noise while in use. Over all, VERY OUTDATED, in great need of renovations and updating. Very uncomfortable. Felt like we were lied to by the advertisement.

They fold their towels on the floor in the hallway. The beds are awful and the metal frame sticks out like 3 inches past the box spring. We all smacked our chins on it several times. The snow isn't cleared on the path to the pool and the pool was so loud and packed the whole time. They need to do something about the echo in that facility because it is ear piercing. Slipped in the parking lot. This place is a 2 star at the most. Old and run down. Have gotten way better value for our money at other places with a nice breakfast included.

I liked our stay because of the location to family and the convience of shopping and walking from there.

No all was fair as quoted and the hotel was clean and accomodating.

The evening front desk agent was trying to be helpful

You advertised on your website that they have a free wi-fi in the public areas of the hotel and there wasn't. Daytime front desk agent was very impolite

Location.

Beds were poor, in fact my husband and i both awoke very sore, and do not typically have any discomfort. Front desk staff could not explain why they were charging me $20. more than my quote, finally I figured out it was GST and hotel tax. The lobby was not well marked/difficult to identify at night.

The room had some cleaniness issues, Nacho cheese sauce on the carpeting and the dresser, it was mentioned to the front desk. All in all for a quick getaway it was fine. Would not be where I would stay for a long stay.