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Value for money
Distance to city centre
|Vasco da Gama Dabolim|
Distance to airport
|"Good things first: Excellent staff."||(in 167 reviews)|
|"Good location, Great food, Energetic team."||(in 49 reviews)|
|"Breakfast spread was awesome!"||(in 66 reviews)|
|"View from Prestige suite not good."||(in 4 reviews)|
|"very disappointed with the experience and did not expect this from Novotel brand."||(in 5 reviews)|
|"Rooms were small than average room ."||(in 5 reviews)|
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The location is great as it’s not on the main road and at the same time not too outside the main Calangute Candolim stretch. Rooms are a clean and comfortable. Albeit they are a bit weathered but they more than make up for in room service and staff helpfulness Another advantage is the taxi and bike rental just outside the property. He overcharges so you need to negotiate
There was nothing I liked about this hotel. My daughter refused to stay in the hotel and I was too upset to sleep and have breakfast the following morning. The room and staff were a disgrace to a 5-star hotel.
*. The staff were rude and made no effort to welcome my daughter and I. *. The staff continued to harass me regarding my Visa being out of date despite my passport clearly being stamped with a relevant unexpired date. *. The staff did not give me what I requested during the booking process and did not correct the issues I complained about. When I requested a full refund as I wanted to move hotels I was asked to pay £126 for the night I did stay despite the fact that I did not sleep the entire night and did not have breakfast the following day. *. The room was not prepared for us especially not a guest paying £126 per night in the low season. The room was not a twin room, as requested, and the bed looked like the previous guest had just left. There was no cover on the bed and only one double quilt for two single beds. I was asked to separate the beds myself. *. There were two teabags and one bottle of water for myself and my daughter made available. *. There was one shampoo only in the bathroom, with no slippers and one housecoat made available for two guests. *. There was a view over the car and taxi access area.
The breakfast had no local speciality like Goan food. The hotel stated that a shuttle would be provided to the beach but that was only post 10 AM. It was a shame that the staff was not willing to take care of the guests time preference for the commute to the beach. The hotel supports the Taxi union and the tourists do not have a choice to choose a pickup and drop from South Goa or from the Goa -miles app. The taxi union right outside the hotel gates doesn't allow the cabs to come up to the reception for pickup and the hotel staff doesn't support the tourist stating lame excuses. It was certainly a bad choice to stay at Novotel Goa. We had a fallout with the Taxi union because of the above issue since we wanted our luggage to be picked up from the lobby area and the union did not allow our cab to enter the gates and when we asked the front desk for help they did not do anything. Just as a bystander were watching the show.
1. The swimming pool is to die for. It has the perfect ambience, placed beneath a giant banyan tree. 2. The breakfast spread is pretty good. 3. The grand staircase, huge plants, garden, lotus pond and fishes, swimming pool beneath a giant banyan tree give an overall very nice feeling and made the stay pleasant.
1. The staff's behavior on multiple occasions was disappointing. Our room change request was not handled professionally. Also the room service was not very prompt. 2. The room's ambience was ok, did not give a wow feeling for the price paid. The furniture seemed a bit old. Even the view from balcony gave a very city like feeling. 3. Some facilities were not available. Like it was mentioned that you can borrow a hair dryer but when requested for it, it was not available. The basketball was puncture. Small things but affect the overall experience.
No dnd signs on the hotel door The steam wasn’t working for 4 days during my entire stay The ac at the gym wasn’t working Fresh napkins were not kept
Located in Candolim, Novotel Goa Resort and Spa is by the sea, within a 5-minute drive of Candolim Beach and Calangute Beach. Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 7 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available on request).
based on 726 reviews
Value for money
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Most popular landmarks
- Candolim Beach 1.1 km
- Sinquerim Beach 2.2 km
- Fort Aguada 2.6 km
- Aguada Lighthouse 3.2 km
- Raj Bhavan 6.7 km