Prices are in New Zealand Dollars.

The Ritz-Carlton Cancun

Retorno del Rey #36, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 0808

Cheapest
rate per night

8.8

Excellent
based on 289 reviews
The Ritz-Carlton Cancun - Cancún, Quintana Roo, Mexico
Tue 22/6
-
Wed 23/6
Compare vs KAYAK |

Provider Nightly total
Stayforlong $266
travelup $274
KAYAK $301
Stayforlong
travelup
KAYAK

Good to know

Value for money

8.1

Distance to city centre

9.4 km

Location rating

9.3

Nearest airport

Cancún

Distance to airport

12.9 km

Rooms available at The Ritz-Carlton Cancun

Tue 22/6
Wed 23/6

Luxury rooms

$831+

Bed type
Provider
Total stay + taxes & fees
King bed
$831

Double rooms

$301+

Bed type
Provider
Total stay + taxes & fees
King bed
$301
King bed
$310
King bed
$318
King bed
$342
King bed
$385
Double bed
$405
King bed
$431
Double bed
$442
Double bed
$461
King bed
$464
Unknown
$475
Double bed
$522
Unknown
$525
Double bed
$528
Double bed
$630
Double bed
$640
Double bed
$641
Double bed
$715
King bed
$725
Unknown
$741
Double bed
$757
Double bed
$846
King bed
$853
Double bed
$970

Standard rooms

$329+

Bed type
Provider
Total stay + taxes & fees
Unknown
$329
Unknown
$387
Unknown
$402
Unknown
$457
King bed
$471
Unknown
$493
Unknown
$757

King rooms

$266+

Bed type
Provider
Total stay + taxes & fees
King bed
$266
King bed
$274
Unknown
$346
King bed
$373
King bed
$374
King bed
$382
King bed
$382
King bed
$382
King bed
$382
Unknown
$392
Unknown
$396
Unknown
$401
Unknown
$410
King bed
$419
King bed
$421
King bed
$434
King bed
$443
King bed
$459
Unknown
$467
Unknown
$475
Unknown
$504
Unknown
$511
Unknown
$551
King bed
$575
King bed
$636
Unknown
$713
King bed
$800

Reviews of The Ritz-Carlton Cancun

Pros

Cons

Traveller rating

17
2
0
2
1

Time of year

Traveller type

Show reviews that mention

+
great and the staff in 88 reviews
excellent service in 49 reviews
beach is great in 48 reviews
excellent hotel in 46 reviews
good room in 37 reviews
everything was just great in 29 reviews
great location in 27 reviews
second time in 20 reviews
ritz carlton in 15 reviews
worth the money in 14 reviews
food was very good in 6 reviews
seaweed in 5 reviews
casitas in 4 reviews
comfortable beds in 4 reviews
needs to be updated in 3 reviews
ocean front in 3 reviews
concierge named in 2 reviews
high level in 2 reviews
lower floors in 1 review
  • Excellent
    May 2021
    10.0

    The staff showed better than expected attention room to detail and service We attended all of the restaurants and pleasantly surprised at the quality of the food and service

    Nothing

  • Excellent
    Jul 2019
    10.0

    loved everything. lovely experience

  • Excellent
    Jun 2016
    10.0

    Great Service that meest every expectation

    Great service that is unmatched. A very warm and welcoming atmosphere

  • Good
    Sep 2015
    7.1

    Nice but not 5 star

    clean quiet location

    Spa is not up to 5 star standards limited dining choices

  • Excellent
    May 2015
    8.8

    Among the top hotels in Cancun, but...

    Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

    Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About The Ritz-Carlton Cancun

Overview

The Ritz-Carlton is a luxury hotel brand at which upscale travelers can count on a five-star experience with beautiful surroundings. This American-based international hotel brand is chosen by luxury travelers who expect a consistently deluxe stay, and The Ritz Carlton, Cancun offers just that.

The luxury resort has been consistently ranked among the finest hotels in the world and is proudly known as Mexico’s most awarded resort. Perfectly perched along the sparkling waters of the Caribbean, The Ritz Carlton, Cancun is located on one of the finest beaches in Mexico. Each accommodation, whether guest rooms or suites, offers a luxury beach chic vibe with modern décor and locally inspired accents. Each room features a spacious layout, a private balcony overlooking the ocean, luxury linens, personal gourmet coffee machines, fully stocked refreshment cabinets, and 24-hour in-room dining.

In addition to a gorgeous stretch of Mayan Coastline for a luxurious escape to the sea, The Ritz Carlton, Cancun offers guests two award-winning restaurants, Fantino and The Club Grill, nine dining outlets, a spa, two swimming pool and oceanfront whirlpool, private beach cabanas, and much more.

Entertainment, shopping, and dining are nearby for the entire family at Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village. Guests can also take the day to explore Belize Barrier Reef, the second largest coral reef in the world, and beautiful Isla Mujeres.

The Ritz Carlton, Cancun is the ultimate destination for vacationers seeking luxury, relaxation, adventure, and culture. This tropical destination offers the luxury accommodations and carefully curated amenities that have come to make The Ritz-Carlton so distinctive.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.8 Excellent

based on 289 reviews

9.4

Cleanliness

9.2

Comfort

9.3

Facilities

9.3

Location

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities at The Ritz-Carlton Cancun

Computer use available
Babysitting or child care
Business centre
Car hire
Wake-up service
Internet
Executive lounge access
Wi-Fi
Fax/photocopying
Concierge service
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Multi-lingual staff
Free toiletries
Shoeshine
Shops (on site)
Heated pool
Room service
Smoke alarms
Heating
Special diet menus (on request)
Tour desk
Physical distancing in dining areas
Physical distancing rules
Spa
Hot tub
Interconnected room(s) available
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Hand sanitiser in guest accommodation and key areas
Beauty salon
Express check-out
Parking
Hairdryer
Fitness centre
Tennis
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Kids' club
Air-conditioned
Guest accommodation is disinfected between stays
All plates, cutlery, glasses and other tableware have been sanitised
Airport shuttle (surcharge)
Food can be delivered to guest accommodation
Guests can opt out of accommodation cleaning
Pets not allowed
Staff follow all safety protocols as directed by local authorities
Playground
Pool with a view
Coffee shop
Private beach
Bathrobe
Private bathroom
Garden
Private check-in/check-out
24-hour front desk
Steam room
Private parking
Shuttle service (additional charge)
Storage available
Conference rooms
Wedding services
Spa and wellness centre
Radio
Ticket service
Terrace/Patio
Disabled access
Beach towels
Towels
Safety deposit box
Sea view
Seating area
Lift
Massage
Slippers
Alarm clock
Balcony
Bathtub
Spa bath
Breakfast in the room
Telephone
Carpeted
CD player
Toilet
Safe
Sauna
TV
Smartphone dock
Valet parking
Desk
VIP room facilities

FAQs when booking at The Ritz-Carlton Cancun

Does The Ritz-Carlton Cancun have special cancellation policies due to coronavirus (COVID-19)?

Why should I stay at The Ritz-Carlton Cancun?

Where can I celebrate a special occasion at The Ritz-Carlton Cancun?

What workshops does The Ritz-Carlton Cancun have?

What packages are available at The Ritz-Carlton Cancun?

What VIP services are available at The Ritz-Carlton Cancun?

What family-friendly services are offered at The Ritz-Carlton Cancun?

What fitness classes are run at The Ritz-Carlton Cancun?

What shopping is possible at The Ritz-Carlton Cancun?

What beach amenities are found at The Ritz-Carlton Cancun?

Where is The Ritz-Carlton Cancun located?

When is check-in time and check-out time at The Ritz-Carlton Cancun?

Does The Ritz-Carlton Cancun offer free Wi-Fi?

Does The Ritz-Carlton Cancun offer free parking?

Does The Ritz-Carlton Cancun offer free airport shuttle service?

How far is The Ritz-Carlton Cancun from the airport?

Can you bring pets to The Ritz-Carlton Cancun?

Does The Ritz-Carlton Cancun have a pool?

Photos of The Ritz-Carlton Cancun

The Ritz-Carlton Cancun - Cancún - Building
All photos (31)
The Ritz-Carlton Cancun - Cancún - Building
Building (1)
The Ritz-Carlton Cancun - Cancún - Bedroom
Bedroom (5)
The Ritz-Carlton Cancun - Cancún - Bar
Bar (1)
The Ritz-Carlton Cancun - Cancún - Pool
Pool (2)

Property safety measures

The Ritz-Carlton Cancun has implemented the following measures:

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Location

Most popular landmarks

  • Kukulcan Plaza1 km
  • Playa Marlin1.2 km
  • Acuario Interactivo1.9 km
  • Museo Maya de Cancun2.6 km
  • Playa Delfines3.8 km
  • El Rey Ruins3.9 km

Cancún travel guide

Learn about Cancún on KAYAK

Hotels North America Mexico Quintana Roo Cancún The Ritz-Carlton Cancun