Prices are in New Zealand Dollars.

The Ritz-Carlton Cancun

The Ritz-Carlton Cancun

9.1
Excellent

Based on 1,373 reviews
 
Retorno del Rey #36, 77500 Cancún, Quintana Roo, Mexico
  +52 998 881 0808
The Ritz-Carlton Cancun - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs KAYAK |
Priceline $420
TripAdvisor $430
MARRIOTTDERBYSOFT $444
Priceline
per night
TripAdvisor
per night
MARRIOTTDERBYSOFT
per night

Rooms

Check-in
Check-out

Standard rooms

$430+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$430 per night
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Double bed
$457 per night
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King bed
$465 per night
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Double bed
$642 per night

Resort rooms

$444+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$444 per night
IMAGE
Double bed
$493 per night

Double rooms

$454+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$1007 per night
IMAGE
Double bed
$1309 per night
IMAGE
Unknown
$1409 per night
IMAGE
Unknown
$1501 per night
IMAGE
King bed
$454 per night
IMAGE
King bed
$498 per night
IMAGE
King bed
$499 per night
IMAGE
Unknown
$500 per night
IMAGE
Double bed
$551 per night
IMAGE
Double bed
$611 per night
IMAGE
Unknown
$611 per night
IMAGE
Unknown
$618 per night
IMAGE
Unknown
$627 per night
IMAGE
Double bed
$628 per night
IMAGE
Double bed
$650 per night
IMAGE
Double bed
$682 per night
IMAGE
Double bed
$683 per night
IMAGE
Double bed
$694 per night
IMAGE
King bed
$720 per night
IMAGE
Double bed
$726 per night
IMAGE
Double bed
$822 per night
IMAGE
Double bed
$888 per night
IMAGE
King bed
$915 per night

King rooms

$420+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$1110 per night
IMAGE
Unknown
$1110 per night
IMAGE
King bed
$1190 per night
IMAGE
Unknown
$1931 per night
IMAGE
King bed
$1996 per night
IMAGE
Unknown
$420 per night
IMAGE
Unknown
$445 per night
IMAGE
King bed
$502 per night
IMAGE
Unknown
$508 per night
IMAGE
King bed
$530 per night
IMAGE
King bed
$539 per night
IMAGE
King bed
$542 per night
IMAGE
King bed
$571 per night
IMAGE
Unknown
$571 per night
IMAGE
King bed
$591 per night
IMAGE
Unknown
$624 per night
IMAGE
Unknown
$644 per night
IMAGE
King bed
$651 per night
IMAGE
Unknown
$654 per night
IMAGE
King bed
$711 per night
IMAGE
King bed
$732 per night
IMAGE
King bed
$740 per night
IMAGE
King bed
$786 per night

Reviews

Pros

Cons

Traveller rating

57
12
4
1
0

Time of year

Traveller type

Show reviews that mention

+
ritz
casitas
tuesday thru thursday
minor item
prepaired
add ons
food was bland
variety restaurants
beach chairs
crystal blue
pool comfortable
level of expectation
sense of luxury
great service
worth the money
excellent hotel
bed was too hard for my liking
beautiful and the beach
staff are super
worth the money we paid
excellent room
  • Excellent
    Jun 2016
    10.0

    Great Service that meest every expectation

    Great service that is unmatched. A very warm and welcoming atmosphere

  • Good
    Sep 2015
    7.1

    Nice but not 5 star

    clean quiet location

    Spa is not up to 5 star standards limited dining choices

  • Excellent
    May 2015
    8.8

    Among the top hotels in Cancun, but...

    Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

    Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

  • Excellent
    May 2015
    9.7

    the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.

    The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.

  • Excellent
    Apr 2015
    10.0

    Exceptional Service

    This resort has the best beach and pool service we've ever experienced.

    The resort was hosting other large convention-type groups with some immature guests.

  • Excellent
    Aug 2014
    9.3

    Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.

    Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.

  • Excellent
    May 2014
    10.0

    The front desk

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About

Overview

Where the cerulean blue Caribbean Sea meets a cloudless sky, the sun emerges to mark the beginning of another brilliant day at The Ritz-Carlton, Cancun, one of the most elegant luxury hotels nestled along Mexico's alluring Mayan coastline. Our oceanfront hotel boasts a pristine beach that can keep you busy with a wealth of waterfront activities, or content to do nothing at all. Additionally, our luxury Cancun hotel promises dining experiences that are nuanced with the definitive flavors of Mexico, a spa that adapts ancient Mayan therapies with a modern aesthetic, and the whisper of waves that make their way into your accommodations as a soothing wake-up call. Perfect for couples and families alike, The Ritz-Carlton, Cancun offers a dream-like escape to another world, determined to leave you breathless.

Marriott

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.1 Excellent

Based on 1,373 reviews

9.7

Cleanliness

9.5

Location

7.3

Vibe

4.4

Value for money

Things to know

  • Friendly service
  • Professional service
  • Great view

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Increased accessibility
Business centre
Car hire
Wi-Fi
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot Tub
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-Conditioned
24 Hour Front Desk
Safe
Sauna
Airport Shuttle (Surcharge)
Playground
Private beach
Terrace/Patio
Lift
Massage
Child-friendly
Laundry facilities
Child pool
Hairdryer
Coffee shop
Babysitting/child care services (surcharge)
Internet (surcharge)
Pets not allowed
Parking (surcharge)
Steam room
Storage available
Wedding services
Outdoor tennis
Cribs available
Cable or satellite TV

Location

Most popular landmarks

  • Kukulcan Plaza 1 km
  • Playa Marlin 1.2 km
  • Acuario Interactivo 1.9 km
  • Museo Maya de Cancun 2.6 km
  • Playa Delfines 3.8 km
  • El Rey Ruins 3.9 km

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