|"We loved attentive staff."||(in 38 reviews)|
|""Very clean, impeccable service.""||(in 28 reviews)|
|"Beautiful lobby good location."||(in 9 reviews)|
|"Expensive not worth the money."||(in 3 reviews)|
|"I never saw such bad quality of ritz carlton."||(in 2 reviews)|
|"The only thing I didn't like was the crazy amount of seaweed"||(in 3 reviews)|
|great and the staff||in 88 reviews|
|excellent service||in 49 reviews|
|beach is great||in 48 reviews|
|excellent hotel||in 46 reviews|
|good room||in 37 reviews|
|everything was just great||in 29 reviews|
|great location||in 27 reviews|
|second time||in 20 reviews|
|ritz carlton||in 15 reviews|
|worth the money||in 14 reviews|
|food was very good||in 6 reviews|
|seaweed||in 5 reviews|
|casitas||in 4 reviews|
|comfortable beds||in 4 reviews|
|needs to be updated||in 3 reviews|
|ocean front||in 3 reviews|
|concierge named||in 2 reviews|
|high level||in 2 reviews|
|lower floors||in 1 review|
The staff showed better than expected attention room to detail and service We attended all of the restaurants and pleasantly surprised at the quality of the food and service
loved everything. lovely experience
Great Service that meest every expectation
Great service that is unmatched. A very warm and welcoming atmosphere
Nice but not 5 star
clean quiet location
Spa is not up to 5 star standards limited dining choices
Among the top hotels in Cancun, but...
Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.
Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.
the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
This resort has the best beach and pool service we've ever experienced.
The resort was hosting other large convention-type groups with some immature guests.
Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.
Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.
The front desk
The Ritz-Carlton is a luxury hotel brand at which upscale travelers can count on a five-star experience with beautiful surroundings. This American-based international hotel brand is chosen by luxury travelers who expect a consistently deluxe stay, and The Ritz Carlton, Cancun offers just that.
The luxury resort has been consistently ranked among the finest hotels in the world and is proudly known as Mexico’s most awarded resort. Perfectly perched along the sparkling waters of the Caribbean, The Ritz Carlton, Cancun is located on one of the finest beaches in Mexico. Each accommodation, whether guest rooms or suites, offers a luxury beach chic vibe with modern décor and locally inspired accents. Each room features a spacious layout, a private balcony overlooking the ocean, luxury linens, personal gourmet coffee machines, fully stocked refreshment cabinets, and 24-hour in-room dining.
In addition to a gorgeous stretch of Mayan Coastline for a luxurious escape to the sea, The Ritz Carlton, Cancun offers guests two award-winning restaurants, Fantino and The Club Grill, nine dining outlets, a spa, two swimming pool and oceanfront whirlpool, private beach cabanas, and much more.
Entertainment, shopping, and dining are nearby for the entire family at Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village. Guests can also take the day to explore Belize Barrier Reef, the second largest coral reef in the world, and beautiful Isla Mujeres.
The Ritz Carlton, Cancun is the ultimate destination for vacationers seeking luxury, relaxation, adventure, and culture. This tropical destination offers the luxury accommodations and carefully curated amenities that have come to make The Ritz-Carlton so distinctive.
based on 289 reviews
Policies vary by room type and provider.
Guests with existing The Ritz-Carlton Cancun reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at The Ritz-Carlton Cancun for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
A regular destination for some of the biggest celebrities in the world, you never know who you might bump into in the hallways or out by the pool. Notable faces, including Jennifer Anniston, Leonardo DiCaprio, Meryl Streep, Mark Wahlberg and Eva Mendes, are known to have frequented the resort in the past.
For a memorable evening full of joy and sophistication, reserve a table at The Club Grill. A modern restaurant that excels in Continental cuisine, popular dishes include Caribbean lobster, rib eye steak and cauliflower risotto. The sleek interior offers an ideal setting to toast a birthday or anniversary, with live jazz music every night creating a warm ambience.
Spend time at The Culinary Center and you’ll return home after vacationing with more skills in the kitchen. Interactive cooking classes teach you the skills and recipes to master Mexican and Italian food, with wine and cocktails to enjoy throughout. Sessions cost roughly 1,900 MXN (approximately 99 USD) and must be booked in advance. Tequila tasting classes are also run.
If you are looking to get away for an extended period of time, discounts are available when you reserve accommodation for 3 or more nights. Starting from roughly 4,500 MXN (approximately 235 USD) per night, you’ll also receive a complimentary buffet breakfast every morning.
Upgrade to Club Level and receive access to the exclusive lounge where you’ll find delicious snack platters 5 times throughout the day. Premium quality beverages are also available, while personalized concierge and complimentary garment pressing will make you feel on top of the world. Cruise into your Saturday morning by dropping in and catching a live acoustic guitar performance at 9:30 am.
The supervised Ritz Kids camp provides a fun environment for children to play plus an opportunity for parents to escape and relax. Ideal for kids between the ages of 4 and 12, activities include arts & crafts, treasure hunts and organized Mexican games. A tailored health-orientated children’s dining menu can be ordered from at any time of the day. Making life easy for parents with young bubs, guestrooms are available with cribs, changing tables, soaking tubs, highchairs and bottle warmers.
Keep active while away on holiday with yoga, hydrobalance, salsa, martial arts and conditioning training. Advanced classes such as beach circuits, reformer Pilates and ironman training offer the chance to push your limits.
Pick up a tasteful present at one of the two onsite boutique stores, La Perla and Escada. Unique products found on the shelves include handbags, shoes and elegant clothes.
You can reserve a villa down on the white sand and indulge in supreme comfort. Equipped with hammocks, lounge chairs and shade, you’ll be prepared to spend a long day at the beach. Boogie boards and scuba diving lessons are also available. (Prices checked 26/06/19).
The Ritz-Carlton Cancun is located at Retorno del Rey #36 in Hotel Zone, 9.4 km from the centre of Cancún. Kukulcan Plaza is the closest landmark to The Ritz-Carlton Cancun.
Check-in time is 15:00 and check-out time is 12:00 at The Ritz-Carlton Cancun.
No, The Ritz-Carlton Cancun does not offer free Wi-Fi.
No, The Ritz-Carlton Cancun does not offer free parking.
No, The Ritz-Carlton Cancun does not offer free airport shuttle service.
The Ritz-Carlton Cancun is 12.9 km from Cancún. The Ritz-Carlton Cancun is 66.3 km from Cozumel.
No, pets are not allowed at The Ritz-Carlton Cancun.
Yes, The Ritz-Carlton Cancun has a pool on-site.
The Ritz-Carlton Cancun has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.