Trips
The Ritz-Carlton Cancun

The Ritz-Carlton Cancun

9.1
Excellent

Based on 1,323 reviews
 
Retorno del Rey #36, 77500 Cancun, Quintana Roo, Mexico
  +52 998 881 0808
The Ritz-Carlton Cancun - Cancun, Quintana Roo, Mexico
Check-in
Check-out
Compare vs KAYAK |
Priceline $434
TripAdvisor $443
MARRIOTTDERBYSOFT $459
Priceline
per night
TripAdvisor
per night
MARRIOTTDERBYSOFT
per night

Rooms

Check-in
Check-out

King rooms

$434+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$1145 per night
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King bed
$1146 per night
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King bed
$1229 per night
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Unknown
$1993 per night
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King bed
$2060 per night
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Unknown
$434 per night
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Unknown
$459 per night
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King bed
$519 per night
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Unknown
$525 per night
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King bed
$547 per night
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King bed
$556 per night
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King bed
$560 per night
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Unknown
$589 per night
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King bed
$590 per night
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King bed
$610 per night
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Unknown
$644 per night
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Unknown
$665 per night
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King bed
$672 per night
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Unknown
$675 per night
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King bed
$733 per night
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King bed
$756 per night
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King bed
$764 per night
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King bed
$812 per night

Standard rooms

$443+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$443 per night
IMAGE
Double bed
$472 per night
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King bed
$480 per night
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Double bed
$662 per night

Double rooms

$469+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$1039 per night
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Double bed
$1351 per night
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Unknown
$1454 per night
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Unknown
$1549 per night
IMAGE
King bed
$469 per night
IMAGE
King bed
$514 per night
IMAGE
King bed
$515 per night
IMAGE
Unknown
$516 per night
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Double bed
$569 per night
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Unknown
$630 per night
IMAGE
Double bed
$631 per night
IMAGE
Unknown
$638 per night
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Unknown
$647 per night
IMAGE
Double bed
$648 per night
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Double bed
$670 per night
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Double bed
$704 per night
IMAGE
Double bed
$705 per night
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Double bed
$716 per night
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King bed
$743 per night
IMAGE
Double bed
$749 per night
IMAGE
Double bed
$849 per night
IMAGE
Double bed
$917 per night
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King bed
$944 per night

Resort rooms

$459+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$459 per night
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Double bed
$509 per night

Reviews

Traveller rating

57
12
4
1
0

Time of year

Traveller type

Show reviews that mention

+
ritz
casitas
tuesday thru thursday
prepaired
minor item
accommodated our request
sunbeds at the beach
crystal blue
level of expectation
sense of luxury
beautiful and the beach
friendly food tasty
hotel pool
worth the money
bed was too hard for my liking
worth the money we paid
great and the staff
great service
excellent room
fantastic hotel
  • Excellent
    Jun 2016
    10.0

    Great Service that meest every expectation

    Great service that is unmatched. A very warm and welcoming atmosphere

  • Good
    Sep 2015
    7.1

    Nice but not 5 star

    clean quiet location

    Spa is not up to 5 star standards limited dining choices

  • Excellent
    May 2015
    8.8

    Among the top hotels in Cancun, but...

    Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

    Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

  • Excellent
    May 2015
    9.7

    the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.

    The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.

  • Excellent
    Apr 2015
    10.0

    Exceptional Service

    This resort has the best beach and pool service we've ever experienced.

    The resort was hosting other large convention-type groups with some immature guests.

  • Excellent
    Aug 2014
    9.3

    Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.

    Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.

  • Excellent
    May 2014
    10.0

    The front desk

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About

Overview

Where the cerulean blue Caribbean Sea meets a cloudless sky, the sun emerges to mark the beginning of another brilliant day at The Ritz-Carlton, Cancun, one of the most elegant luxury hotels nestled along Mexico's alluring Mayan coastline. Our oceanfront hotel boasts a pristine beach that can keep you busy with a wealth of waterfront activities, or content to do nothing at all. Additionally, our luxury Cancun hotel promises dining experiences that are nuanced with the definitive flavors of Mexico, a spa that adapts ancient Mayan therapies with a modern aesthetic, and the whisper of waves that make their way into your accommodations as a soothing wake-up call. Perfect for couples and families alike, The Ritz-Carlton, Cancun offers a dream-like escape to another world, determined to leave you breathless.

Marriott

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.1 Excellent

Based on 1,323 reviews

9.7

Cleanliness

9.4

Location

5.5

Bar and Beverages

4.5

Value for money

Things to know

  • Great view
  • Friendly service
  • Nice building

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Increased accessibility
Business centre
Car hire
Wi-Fi
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot Tub
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-Conditioned
24 Hour Front Desk
Safe
Sauna
Airport Shuttle (Surcharge)
Playground
Private beach
Terrace/Patio
Lift
Child-friendly
Laundry facilities
Child pool
Hairdryer
Coffee shop
Babysitting/child care services (surcharge)
Internet (surcharge)
Pets not allowed
Parking (surcharge)
Steam room
Storage available
Wedding services
Outdoor tennis
Cribs available
Cable or satellite TV

Photos

The Ritz-Carlton Cancun - Cancun - Building All photos (35)
The Ritz-Carlton Cancun - Cancun - Banquet hall Banquets (1)
The Ritz-Carlton Cancun - Cancun - Bar Bar (3)
The Ritz-Carlton Cancun - Cancun - Beach Beach (7)
The Ritz-Carlton Cancun - Cancun - Bedroom Bedroom (5)
The Ritz-Carlton Cancun - Cancun - Beach Beach (7)
The Ritz-Carlton Cancun - Cancun - Bedroom Bedroom (5)
The Ritz-Carlton Cancun - Cancun - Building Building (2)
The Ritz-Carlton Cancun - Cancun Hotel amenity (2)
The Ritz-Carlton Cancun - Cancun - Kitchen Kitchen (1)
The Ritz-Carlton Cancun - Cancun - Living room Living room (1)
The Ritz-Carlton Cancun - Cancun - Lobby Lobby (1)
The Ritz-Carlton Cancun - Cancun - Lounge Lounge (1)
The Ritz-Carlton Cancun - Cancun - Meeting room Conference (3)
The Ritz-Carlton Cancun - Cancun - Outdoor view Outdoors (1)
The Ritz-Carlton Cancun - Cancun - Patio Patio (2)
The Ritz-Carlton Cancun - Cancun - Pool Pool (2)
The Ritz-Carlton Cancun - Cancun - Restaurant Restaurant (3)

Location

Most popular landmarks

  • Kukulcan Plaza 1 km
  • Playa Marlin 1.2 km
  • Interactive Aquarium Cancun 1.9 km
  • Maya Cancun Museum 2.6 km
  • Playa Delfines 3.8 km
  • El Rey Ruins 3.8 km

Cancun travel guide

Learn about Cancun on KAYAK

Nearby hotels

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