Good to know
|Distance to city centre||1.1 km|
|Distance to airport||13.9 km|
|"Spacious rooms and good staff."||(in 32 reviews)|
|"Very nice view from our room"||(in 21 reviews)|
|"hotel was nice and clean."||(in 30 reviews)|
|"Very dirty room and dirty towels."||(in 15 reviews)|
|"Recepción staff was rude"||(in 14 reviews)|
|"Hot water seemed to come and go."||(in 6 reviews)|
Time of year
Show reviews that mention
|airport shuttle||in 16 reviews|
|beach club||in 27 reviews|
|bed nice||in 14 reviews|
|close to many restaurants||in 4 reviews|
|conveniently located||in 20 reviews|
|dirty room||in 66 reviews|
|easy walk||in 8 reviews|
|free welcome drink||in 8 reviews|
|good food||in 22 reviews|
|good location||in 38 reviews|
|hot water||in 19 reviews|
|hotel was nice||in 63 reviews|
|las americas||in 3 reviews|
|nice pool||in 29 reviews|
|nice view||in 23 reviews|
|plaza las||in 5 reviews|
|room service||in 21 reviews|
|room was very big||in 14 reviews|
|room wifi||in 13 reviews|
|staff were very rude||in 78 reviews|
|zona hotelera||in 4 reviews|
|zone||in 7 reviews|
Location is good, front desk is very polite and helpful.
The construction noise was unbearable. The AC fan on the balcony was too loud too and the humming was too much..Also hot water was an issue and the shower head needs replacing! It felt like a 2 star hotel.
I informed the front the front desk that my air conditioner was not working and it never got fixed. We also were told that there would be free shuttle service to the airport and it was not available.
The location of the hotel is good. Close to a shopping mall, there's an express supermarket across the street, not far from the main bus station (a few minutes by taxi) and bars/clubs. About 20 min by taxi from the airport. The reception guys are very helpful and welcoming.
The hotel is outdated: design, furniture, bed sheets, and even towels are from about 20 years ago. It was the first hotel I've ever visited where you have to pay for the breakfast right there at the breakfast room and can't add it to your bill in case you didn't order it in advance.
Stuff was professional, friendly and very helpful
Beach club access is for much less time that I was hoping for and conditions have not been written properly
Constant nickel and dime you!!!
At the marvelous Tajamar Malecon area in Cancun; Krystal Urban Cancun offers the luxury and comfort you need in your business or leisure travel.Ideal for the perfect business trip or enjoying an exceptional vacation with an unsurpassable location in downtown Cancun and only steps away from the Tajamar Malecon; perfect for a walk at sunset or breathing the sea breeze at any time of day, enjoying the peace and harmony that the environment transmits.Krystal Urban Cancun offers 192 rooms with services and amenities that guarantee a pleasant stay, panoramic views of the city or to the beautiful Caribbean Sea from any of its 18 floors, foodservice onsite, meeting rooms and facilities for social event or business.
based on 2,480 reviews
Things to know
- Great view
- Spacious rooms
- Great shopping
Policies vary by room type and provider.
FAQs when booking at Krystal Urban Cancun
Where is Krystal Urban Cancun located?
Krystal Urban Cancun is located at Avenida Sayil SM4A, Lote 7 in Zona Hotelera - Hotel Zone District, 1.1 km from the centre of Cancún. Parque Las Palapas is the closest landmark to Krystal Urban Cancun.
When is check-in time and check-out time at Krystal Urban Cancun?
Check-in time is 15:00 and check-out time is 12:00 at Krystal Urban Cancun.
Does Krystal Urban Cancun offer free Wi-Fi?
Yes, Krystal Urban Cancun offers free Wi-Fi.
Does Krystal Urban Cancun offer free parking?
No, Krystal Urban Cancun does not offer free parking.
Does Krystal Urban Cancun offer free airport shuttle service?
No, Krystal Urban Cancun does not offer free airport shuttle service.
How far is Krystal Urban Cancun from the airport?
Krystal Urban Cancun is 13.9 km from Cancun. Krystal Urban Cancun is 71.4 km from Cozumel.
Can you bring pets to Krystal Urban Cancun?
No, pets are not allowed at Krystal Urban Cancun.
Does Krystal Urban Cancun have a pool?
Yes, Krystal Urban Cancun has a pool on-site.
Reviews about Krystal Urban Cancun
Most popular landmarks
- Parque Las Palapas 1.5 km
- Iglesia cristo rey 1.5 km
- Parroquia de Cristo Resucitado 3 km
- Torre Escenica 3.4 km
- Playa Langosta 4 km
- Playa Tortugas 5.4 km