Hotel Coronado Thalasso & Spa

My girlfriend and I stayed in the pool suite, which was really amazing in regards to view and its pool. The different pool areas around the hotel are very nice. We enjoyed the wonderful breakfast including everything you would wish for.

The pool suite was very nice, but rather old in its design. Our outdoor shower broke on the first day, and we called the reception to let them know, but they did not fix it and we did not hear anything from them in a week, before our day of departure, where we met a guy in the door who would fix it, this was not acceptable even though it was only an outdoor shower. Moreover, neither my girlfriend or I found the staff very friendly or smiling, it is not a big deal for us, but it was rather unusual not to be met by a single smile. We had lunch one day at the pool bar and had to wait 20 minutes to get served, and when we ordered we asked how long the food would take to arrive, they said 15 minutes, but we ended up waiting 45 minutes. Lastly, guest should be aware of the chairs by the sea is apparently not a part of the hotel and you have to pay to stay on these chairs - we were quite surprised about this.

Wonderful selection of pools and fab sea view from balcony - lovely spa too and amazing breakfasts. The hotel itself is first class Value for money, very pretty bay/beach /views and sparkling clean

The bar service is very poor. Not enough staff - too long waiting to place drinks order. The testaurant closes at 9pm - this leaves only the bar as an option for food. We invited friends over to eat and booked for 8:30- but were not told the restaurant would be closed! The meal was dreadful. Only 3 staff were serving - we waited 45 mins for drinks - our meal (9 people) did not arrive til 10:45pm!!! It was dark outside and the food was awful. The 3 waiters were unable to manage food/drinks orders. What a shame - this spoilt an otherwise faultless stay in a lovely hotel with stunning views.

Location and the view, the swimming pool and the food

The service was terrible. For the laundry we needed to remaine the receptionist twice. The communication wasn’t good

The choice of pools was great and the spa was nice

The service for food and drink was often slow, it’s a fair walk to the nearest shop so either stock up or hire a bike/car

Stunning view and access to the beach. Friendly staff. We loved the panoramic pool. We were travelling for our honeymoon and the hotel left us a lovely gift to celebrate!

The hotel was set out like a maze- our room was in a section where we had to catch two different lifts and we got lost a couple of times. The bathroom was glass so there wasn’t much privacy. The steam room wasn’t clean, the sauna seemed to be a storage facility, the jacuzzi was cold and the warm pool had lots of steps which you couldn’t see due to the cloudy water so it was a bit dangerous.