Clh Suites Buzios

The staff were friendly people. The beds are comfortable.

I booked the room from photos: with balcony and a window, I was put in a room without a window and when I asked why I was told all rooms are same price, BEWARE! The front desk moved me to the room I actually booked for the next night, but refused to compensate me for the room without a window. I called booking.com and only after the call they agreed to give me 1 free breakfast. How cheap they are! The breakfast was super basic, no food, just toast with toppings and fruit that wasn't even cleaned or peeled! I've stayed in tiny pousadas that have much better food than this hotel, and mind you, you pay a fraction of what I had to pay for this hotel. Both rooms had safety deposit boxes but neither one worked. The rooms are very dated, nothing like you see on photos, the bathrooms are not very clean and so old! One bathroom had metal grates on the vent and they had dust on them thicker than the actual grate. My suggestion is if you want to charge hotel prices you need to also give appropriate amount of service to the guests. This is the most I've paid at a hotel in Brasil and certainly have been the worst experience and value for money. Later, I realized that this is a chain hotel, which means I will avoid it at all costs in the future.

very kind attention at reception

according to the pictures, I booked a superior room with a balcony overlooking the street, however, I was given an inferior internal room