B-Aparthotels Regent

I didn´t use breakfast service.

I had problem to prepare my food, I asked for a kitchenette, you answered that there was one but a small stove was missing and the capsule coffee maker did not work.

Property was clean. Good location.

The only negative experience which ruined my entire experience was with one staff. At about 10.30pm on a Saturday, I was watching sports on TV and didn't even think the volume was loud. So heard a knock on the door, I was on my shorts with no shirt so wanted to put on a shirt before answering the door. Before I could get to the door, the staff (a lady) opened the door. So I was socked and asked who she was and she said she was an employee, so i got to the door and she told me that i was disturbing and that everything had to be turned off or down after 10pm. Mindful, I was only watching football on TV with a low volume. So I asked her why she opened the door and she said she had knocked three times with no response and as a result had the right to open the door. There was a telephone in the room, so I asked her why didn't she call the telephone? she could not answer and was staring at me like a clueless chicken. What is the point of providing customers phones in their room if you can't use it to contact your customers? I was fuming, because if i was naked in the toilet, she would have entered my room and seen me naked? The hotel claims to provide customers their privacy but this is not correct. She was very rude and was talking to me in a high tone, then asked me not to raise my voice when she was also raising her voice. I told her off and slammed the door against her face. Surely the last time I will ever use this hotel.

The apartment was very beautiful and the location was very central 10 minute walk from Grand Place. Supermarket close by and other cafes and restaurants

Some of the equipment in the gym did not work and there was no reception so to ask a question you need to send an email and not always efficient in answering.