Hotel No. 16

The decorations were nice. There was a beautiful view of the castle. There were welcoming seating areas in the yard area.

I had a reservation for 6 people (3 couples). The check in time was at 4:00. I called around 1:00 to let them know when we would arrive. Nobody answered. When we arrived at 4 no person was present to open the door for us. I rang the bell several times. No answer. I called the number at the door. I was told they will be there in 5 minutes but I had to call one more time and we did not see a person until 4:25. They upgraded one room to apologize for the wait which was nice but they did not really let us know until the last couple got to that room so we could not really decide who gets the upgraded room. In the reservation they quoted us 10 Euros for the parking but they charged us 15 Euros. I demand a reimbursement for the difference. We had a reservation for parking so the Hotel should have known that we were driving but they failed to warn us about the road work that was happening in front of the Hotel. The reservation stated that the rooms will have refrigerators but only the upgraded room had one. We went to the reception to ask about that later and nobody was there. We did not see a person until the next morning. The reservation document clearly says that breakfast is available for $10 per person but when we asked for breakfast we were told it would cost 15 Euros which is about $17. I would like an explanation about the price discrepancy. One staff member was particularly unprofessional. This place really ruined my day at Bratislava. Although it was a beautiful place there was a lack of management and service. I expect the Hotel to reimburse us for the parking and explain the price discrepancy for breakfast. I will only be satisfied with an apology for their unprofessional behavior accompanied with a substantial reimbursement.