New Osterley

Just the staff were very nice JACOB WORKED SO HARD DOING THE RECEPTION BREAKFASTS NIGHT SHIFT PORTER/RECEPTION. SARAH ..WAS SUCH. LOVLEY PERSON ..VERY HELFUL .

THE OVERALL HOTEL STANDARD HAS GONE DOWN SINCE MR ND MRS LEE OWNED IT COMMUNAL AREAS THE TOILETS NEED ATTENTION NEW FLOORING .WORK OUT ND GRUBBY DIRTY WALLS ... CORRIDORS WALLS WERE DIRTY..GENERAL DEEP CLEAN OF WALLS AND SKIRTING DOORS HANDLES (FOR HYGINE) WE FOUND RUBBISH UNDER THE BED .SO NO CLEANING HAD BEEN DONE I APPRECIATE THEY ARE SHORT STAFFED ....BUT CLEAN ONE ROOM AT A TIME AND HAVE A check list for standards CHECKED BY SUPERVISOR THE GARDEN BASEMENT AREAS EACH SIDE OF THE HOTEL THEY WERE GREEN ..NEED POWER WASHING .SOME STAFF WERE TRYING TO TIDY UP THE PLANTS .. SO GOT A FEW BAGS OF RUBBISH THIS IS THE . BASEMENT OUTSIDE THE BREAKFAST ROOM SO ..VIEW COULD BE IMPROVED A SEA SIDE MURAL ON THE WALL AND HARDY PLANTS !!FOR STRUCTURE THE LIFT KEPT CATCHING SOME HOCK ON THE TOP OF THE OUTSIDE DOOR. HAD TO KEEP ASKING FOR HELP NEEDS REPAIRING SO STAFF DONT NEED TO KEEP RUNNING TO HELP. THIS COULD BE A GOOD HOTEL AGAIN ..IF THE WORK IS. CARRIED OUT AND THEN MAINTAINED THE PRICE FOR THE HOTEL HAS INCREASED. ..AND BREAKFAST IS NO LONGER INCLUDED..SO £6 extra FOR FULL ENGLISH THE BEDS NO LONGER HAVE A MATTRESS COVER ..OR PILLOW PROTECTORS NO TOP SHEET EITHER.!! SINCE MR AND MRS LEE HAVE LEFT IT HAS GONE DOWN HILL BASIC BED HYGIENE !!! WE USE TO HAVE 2 BATH TOWELS 1 HAND TOWEL...1 BATH MAT TOWELING AND WERE REPLACED WHEN FRESH ONES WERE NEEDED NOW JUST 2. BATH TOWELS !! ... THEY WERE NOT CHANGED FOR 6 DAYS !! LUCKILY I HAD TAKEN. 4 BATH SHEETS 2 EACH...I USED THEIR TOWELS FOR SHOWER MATS SURELY MATS. MEANS. WET SLIPPERY FLOOR!! COME ON IF YOU CAN BUY 2 FOR. £1 IN THE POUND SHOP SO WHILE SELLERS CASH AND CARRY WOULD DO. A. GOOD DEAL I ALSO SAW MATTRESS COVERS FOR £1 AND PILLOW PROTECTORS I REALLY THINK THEY NEED TO GET T G E BASICS RIGHT FIRST BEDDING TOWELS CLEANING REPLENISHING THE TE COFFEE SUGAR MILK DAILY ..AND ROOM SERVICE DAILY EMPTYING. THE. BINS TOILET ROLLS..I HAD. BROUGHT. T BAGS. AND UHT MILKS. OUR ROOMWAS MISSED SEVERAL TI

The breakfast was good

The Hotel was very 'tired' looking and needed a major overhaul. The room had no central heating and was freezing - the wall heater was not enough to warm it.

The rooms were fair sized and the breakfast provided was standard fair. A good selection was available.

The toileteries provided in the room were below par. There was one bar of soap provided and that did not have any smell in it. The water in the shower was luke warm, so it was not the best shower. The breakfast said continental and english, however on english was provided.

The welcome was fantastin and all staff pleasant

Only the en suite rooms only had a toilet and sink. May have been spoiled but would expect a shower

Polite Staff

Poor Quiality of the room needs total refurbishing, shower not working correctly then only cold water coming from the hot tap, the hotel needs a complete refurbishing and lack of parking had to park in the multi story might as well add this to hotel price and get one that has parking for all

polite

proximity to winter gardens and parking for disabled

good breakfast

not many parking places room deco was old and sad fix celling tiles were damp and tatty only a bath with a shower lead sink was seprate from bathroom

The hotel was very close to the winter gardens, which was really convenient for us, since we would be watching a show there during our stay. The room in which we stayed was different to the one shown on the website, but it was clean and tidy all the same.

I was disappointed that we missed out on breakfast as it was included in room fee. I think they should have allocated a longer time slot for breakfast as it was only available between 9.00am and 9.30am and unforntunately we missed it.