Dukeries Hotel

Nothing

No staff on duty after 8pmuntil 11 am .no spare toilet rolls .dirt under the beds .confined space in the bathroom.on arrival.we were told no breakfast was available and we would get £10 refund in 3 to 5 days which is unacceptable .

No breakfast! Problem with gas, downstairs toilets out of order & reception staff not easy to get hold of.

good location

Hotel definitely not as pictured room very sub standard punch marks on walls and to toilet door unable to close bathroom window was cheap by not as pictured this should be reviewed

The beds were comfy

Nothing like the pictures, bar not open, lift not working, breakfast not available (had to go to a cafe down the road and they said they'll refund us but don't know whether il actually receive the breakfast refund), all keys open all doors and inside lock not working so anybody could have come in our room, had to change room twice because they kept giving us rooms that were already being used.

The room was basic but quite clean

Staff went out for food at check in times so we didnt get a room till after 4pm and staff couldn't be bothered to turn up in the morning to cook breakfast so we had to go and look for a cafe on a sunday morning luckily there was one at the bottom of the street who informed me this has been happening for weeks which was great for him.