Upper Room Hotel Kurfurstendamm

The beds were comfy and the location was really good as you’re right next to the U-Bahn stops!

The WiFi was advertised as free when after half an hour, you’re expected to pay. The staff were rude and unhelpful, it seemed like a task for them to do their job. When checking in, I was told “your room is upstairs” and nothing more before he waved me away. The reception area is on the fourth floor which would be fine if the lift went all the way to the fourth floor - it does not - and then our room was up another flight of spiral stairs that were awful to get our suitcase up (not one staff member offered to help). The lift was broken one of the days and there was no signs up to tell us so I thought the staff were unaware but when I said to the receptionist, he snapped at me that he already knew. Painting was being done as well and no wet paint signs were put up anywhere. The room was clean for the most part but there was a stain on one of the bedsheets and the sink was still dirty.

Breakfast Close to the Kudamm Shower

We weren't happy with our room (No 1) as it must have been the noisiest room ever and it was hard to relax and sleep. The beds were very uncomfortable too. This must have been the most basic room we have ever stayed in. The only nice thing was the shower and location of hotel. The man at the reception in the morning was very rude and it felt like we were bothering him when we had a question or wanted to purchase breakfast. So we only had breakfast once.( breakfast was good.)He did not even look up from whatever he was doing behind that desk. Zero customer service and we definitely wont be returning in the future.