Wentworth House - Guest House

Friendly staff and welcoming. The breakfast was good with lots to choose from. The bed was comfortable.

The room was badly in need of decorating, carpets were ripped and stained and everything about the decor was dated. Really strange furniture and layout. The only place I've stayed where I've been tempted to leave after viewing the room upon arrival. The whole place needs upgrading.

Attached conservatory

Irish man at the reception was drunk . Could have done with the bigger shower and it was blocked when asked for it to be unblocked was told it’s uneven surface nothing wrong with the shower. Heating was turned off for the whole night during out stay which was the worst night sleep ever. We didn’t had any food during our stay so can’t really comment on that. Pleasant asain guy who actually listened and sorted out heating straight away.

The hotel was tired and needed a lot of updating too much money for accomodation although it did have parking and we could walk to town centre but you have to be physically fit to do so as steep hill back to hotel staff were friendly

Lovely breakfast was served. Good location for travelling into Bath, it was on a hill but not really an issue. Beds were very comfortable.

The general maintenance of the building was not great (gaffer tape to hold down carpet, flaking paint) and for a family room that was booked, there were no suitable sleeping facilities for an under 1 which (partly my error) I should have checked first. There was no television reception in the room and when I telephoned to check some details in advance, the staff member I spoke to was not overly helpful. The cooked breakfast was delicious but the continental selection could have been improved with some very simple touches. The property itself was stunning and has great potential to be a beautiful guest house. However, it felt as though many elements were dated and the experience could have done with a touch of customer service magic to encourage repeat bookings.