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Vihren Palace Ski & Spa Resort

36, A.Neofit Rilski str., Bansko 2770, Bulgaria
+359 7498 7777

Cheapest
rate per night

8.2

Excellent
based on 588 reviews
Vihren Palace Ski & Spa Resort - Bansko, Bulgaria
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Provider Nightly total
KAYAK $139
Priceline $162
Booking.com $273
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Good to know

Distance to city centre 1.4 km
Location rating 9.0

Rooms

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Reviews

Pros

Cons

Traveller rating

55
47
15
2
0

Time of year

Traveller type

Show reviews that mention

+
bad internet connection in 15 reviews
breakfast was good in 64 reviews
clean hotel in 32 reviews
close to gondola in 43 reviews
extra pay for parking in 28 reviews
friendly staff in 46 reviews
hot water in 7 reviews
ladies at the reception desk in 16 reviews
location is good in 93 reviews
shampoo gel in 4 reviews
single room in 16 reviews
ski depot in 26 reviews
ski lift in 6 reviews
spa centar in 58 reviews
spoons for tea in 12 reviews
staff good in 44 reviews
swimming pool in 30 reviews
water dispenser in 17 reviews
  • Good
    Apr 2019
    7.9

    good breakfast, good location

    we were 5 people and when arrived there were missing some things for the 5th person. we also did not know that there was a folding bed so we had a kid sleeping on the sofa. there was no safe and in another rood it was not connected.

  • Excellent
    Mar 2019
    10.0

    I liked the hotel a lot, it is right next to the gondola lift station. All the staff that i spoke with was very friendly and welcoming - at Reception, in the restaurant and in the SPA. The room and common areas were very clean, the restaurant served great variety of food and had themed dinners. The water in the swimming pool was clean and just the perfect temperature. I appreciated the 15 minute complimentary massage in the SPA, the staff there is Greek and very professional.

  • Good
    Mar 2019
    6.7

    The location was great.

    Plenty of small issues and inconveniences: - The key lock was not working, so everyone could enter my room. I informed the staff, but the problem didn't get fixed during my stay. - The breakfast products was mostly of low quality. - The gym was mediocre at best. The facilities were not maintained. - You have to contact someone from the staff every time you need to take your car out of the garage. Sometimes it took an extra roundtrip. - The walls are thin, so the room is not very quiet. Overall the hotel did not have the quality I expected.

  • Excellent
    Mar 2019
    9.6

    Location was excellent, close to the gondola. Good facilities - pool and sauna and great massages. Breakfast was nice as well, and the rooms very comfortable.

    It would be nice if breakfast started earlier than 07:30

  • Good
    Feb 2019
    7.5

    Location near to the ski lift, 5 minutes walk.

    Security standards. Hotel was advertising underground parking which has to be reserved, which we did and ski depot room which we used upon check in. On all entrances in the hotel there are visible labels not to bring ski equipment to the inside of the hotel and labels showing video surveillance. Ski depot can be entered from garage area and we followed this roule. We left expensive ski equipment in the ski depo and it was stolen. Hotel reception informed us that this is not their responsibility and we were left alone to deal with it. After 12 hours we were approached by hotel manager and she helped us with organising the transfer to the police station and organising the translator. The only good thing happened was this supportive lady.

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About

Overview

With a stay at Vihren Palace Ski & Spa Resort in Bansko (Old Town), you'll be a 2-minute drive from Bansko Ski Resort and 10 minutes from Dobrinishte Ski Resort. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.2 Excellent

based on 588 reviews

9.0

Location

8.2

Service

3.8

WiFi

3.5

Vibe

Things to know

  • Friendly service
  • Close to public transport

Check in

14:00

Check out

13:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Car hire
Internet
Room service
Game room
Spa
Hot tub
Indoor pool
Skiing
No smoking
Restaurant
Bar/Lounge
Beauty salon
24-hour front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Designated smoking area
Storage available
Terrace/Patio
Lift
Massage
Business centre
Concierge service
Gift shop
Laundry facilities
Laundry service
Child pool
Hairdryer
Cable or satellite TV
Kitchen/kitchenette
Free babysitting/child care services
Pets not allowed
Long-term parking (surcharge)
Parking (surcharge)
Ski-in/Ski-out
Ski shuttle (surcharge)
Steam room
Linens
Towels
Grill
Air-conditioned

Photos

Vihren Palace Ski & Spa Resort - Bansko - Building All photos (94)
Vihren Palace Ski & Spa Resort - Bansko - Bar Bar (1)
Vihren Palace Ski & Spa Resort - Bansko - Bathroom Bathroom (4)
Vihren Palace Ski & Spa Resort - Bansko - Bedroom Bedroom (22)
Vihren Palace Ski & Spa Resort - Bansko - Building Building (2)

Location

Most popular landmarks

  • Bansko Ski Resort 161 m
  • Dobrinishte Ski Resort 7.6 km
  • Kutelo 8.7 km
  • Vihren 9.5 km
  • Gazey 11.2 km
  • Polezhan 12.5 km

Getting Around

Sofia 96.4 km
Plovdiv 116.6 km

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