Good to know
|Distance to city centre||1.4 km|
|"Great location, clean, good service."||(in 65 reviews)|
|"Very good location near the gondola."||(in 33 reviews)|
|"The breakfast is rich."||(in 35 reviews)|
|"Rooms are not comfortable and clean."||(in 4 reviews)|
|"Also hotel doesnt have any facility"||(in 8 reviews)|
|"Staff at reception unwelcoming."||(in 3 reviews)|
Time of year
Show reviews that mention
|bad internet connection||in 15 reviews|
|breakfast was good||in 64 reviews|
|clean hotel||in 32 reviews|
|close to gondola||in 43 reviews|
|extra pay for parking||in 28 reviews|
|friendly staff||in 46 reviews|
|hot water||in 7 reviews|
|ladies at the reception desk||in 16 reviews|
|location is good||in 93 reviews|
|shampoo gel||in 4 reviews|
|single room||in 16 reviews|
|ski depot||in 26 reviews|
|ski lift||in 6 reviews|
|spa centar||in 58 reviews|
|spoons for tea||in 12 reviews|
|staff good||in 44 reviews|
|swimming pool||in 30 reviews|
|water dispenser||in 17 reviews|
good breakfast, good location
we were 5 people and when arrived there were missing some things for the 5th person. we also did not know that there was a folding bed so we had a kid sleeping on the sofa. there was no safe and in another rood it was not connected.
I liked the hotel a lot, it is right next to the gondola lift station. All the staff that i spoke with was very friendly and welcoming - at Reception, in the restaurant and in the SPA. The room and common areas were very clean, the restaurant served great variety of food and had themed dinners. The water in the swimming pool was clean and just the perfect temperature. I appreciated the 15 minute complimentary massage in the SPA, the staff there is Greek and very professional.
The location was great.
Plenty of small issues and inconveniences: - The key lock was not working, so everyone could enter my room. I informed the staff, but the problem didn't get fixed during my stay. - The breakfast products was mostly of low quality. - The gym was mediocre at best. The facilities were not maintained. - You have to contact someone from the staff every time you need to take your car out of the garage. Sometimes it took an extra roundtrip. - The walls are thin, so the room is not very quiet. Overall the hotel did not have the quality I expected.
Location was excellent, close to the gondola. Good facilities - pool and sauna and great massages. Breakfast was nice as well, and the rooms very comfortable.
It would be nice if breakfast started earlier than 07:30
Location near to the ski lift, 5 minutes walk.
Security standards. Hotel was advertising underground parking which has to be reserved, which we did and ski depot room which we used upon check in. On all entrances in the hotel there are visible labels not to bring ski equipment to the inside of the hotel and labels showing video surveillance. Ski depot can be entered from garage area and we followed this roule. We left expensive ski equipment in the ski depo and it was stolen. Hotel reception informed us that this is not their responsibility and we were left alone to deal with it. After 12 hours we were approached by hotel manager and she helped us with organising the transfer to the police station and organising the translator. The only good thing happened was this supportive lady.
With a stay at Vihren Palace Ski & Spa Resort in Bansko (Old Town), you'll be a 2-minute drive from Bansko Ski Resort and 10 minutes from Dobrinishte Ski Resort. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
based on 588 reviews
Things to know
- Friendly service
- Close to public transport
Policies vary by room type and provider.
Reviews about Vihren Palace Ski & Spa Resort
Most popular landmarks
- Bansko Ski Resort 161 m
- Dobrinishte Ski Resort 7.6 km
- Kutelo 8.7 km
- Vihren 9.5 km
- Gazey 11.2 km
- Polezhan 12.5 km