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Value for money
Distance to city centre
|"Great service and friendly staff"||(in 23 reviews)|
|"the breakfast spread is excellent."||(in 19 reviews)|
|"Clean and comfy to stay."||(in 4 reviews)|
|"Room service food tasted very bad."||(in 2 reviews)|
|"Below expectations for 4star hotel."||(in 16 reviews)|
|"Parking Area for cars"||(in 11 reviews)|
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Again we liked the free upgrade to the suite, and also the cleaning staff and the staff in the restaurant on the first floor were really polite and doing a great job of giving a awesome customer experience journey So thanks for that
What we didn't like were the following; We missed the awesome customer experience in the service, instead we got treated like were didn't belong there. Thanks to the lovely receptionist ladies on arrival day. When we arrived we wanted to eat on the rooftop of the hotel. Instead of helping us, the service was like please go to the first floor there is a restaurant, we are now organising an event... (To us it was like, these people have priority above the normal guests staying here) That night my husband got a massage, that is provided by Mercure City Centre. Well he came back feeling disgusting. He said that the masseuse was more like petting and sort of teasing him. He came back early, like after 45 min (60 min massage) And the biggest reason why was he had a feeling that this was no ordinary massage. That night we we wanted to have some drinks on the rooftop with family of mine, but afterwards we had to pay with card or cash. No deposit was made. And the weird thing is, we had lunch earlier and we could write the bill on the room. So after waving goodbye to my family we asked for an explanation. And the first thing the first lady at the reception said was, "would you like to pay cash or card for the lunch" Ok forget about cross selling and forget about hospitality. My husband explained that while he has a fever card from TransferWise (MasterCard) that it is still possible to make a deposit. So a second lady rudely interrupted us, tool the card and while swiping the card said "Well I hope you are right". That night logging in to the WiFi you can leave a comment, well we both did. Also that night we could barely sleep, cause of the outside noise you hear clearly. The traffic, the mosques and the church. Well that is our own fault we didn't investigate the surroundings first. So the second day we saw that the in the bathroom the toilet was leaking, and was also on our third day.
Excellent breakfast! Modern, european style room. I prefer It more cosy, but that is just my personel taste. Rooftop bar and pool is really great!!! Perfect stay during our family trip.
My favourite part is the rain shower.
The spa staff. Bad massage techniques for what we paid. They need more training and also spa rooms wasn’t good at all because no relaxation music during massage
Breakfast was good. Overall hotel was ok. Night time despite being on 6th floor and later 8th floor it was noisy at night. Football match took place next to the hotel which was loud and noisy. Condition of room was shocking. Asked for connecting room did not get it the first night. Was given a connecting room the next day. Won a 1 night and 2 days stay whilst staying at Mercure Penang but Mercure Bandung demanded that at time of booking, I should have rung them to give them at least one week's notice to use free voucher. I actually gave them more than 10 days notice at time of booking in writing and it was not recognized until I asked to see the manager. Manager was a nice young girl who later apologised for the mistake and honoured the free stay. Towels were dirty, smelly and almost brown and grey in colour. Demanded for cleaner towels and still was given another set of dirty towels.Floor in one of the rooms was dirty. Black colour stains seen on the floor. Bathroom was dirty. Not cleaned well. Was told by housekeeping that they use the towels supplied for bathing to wipe the bathrooms and later sent for washing. In my 3 night stay, I never received white clean towels. All towels received were brown or grey colour sometime with black stains. Bed sheet had stains. Oil like stains. Doona cover had stains also oil like. Had to get house keeping to change the bedsheets. No alarm clock available in the rooms. Last but not least, reception staff needs to be trained in speaking English properly.
The breakfast was OK, but I had lunch one time (buffet) which wasn't very good at all.
Mercure Bandung City Centre features 163 spacious and modern rooms, ballroom, meeting facilities, rooftop swimming pool, bar with stunning views of Bandung, trendy restaurant and basement car park. It is only 25 minutes from Bandung International Airport, 14 minutes from Bandung railway station and walking distance to Gedung Merdeka at Asia Afrika street, one of the heritage areas in Bandung, which is also a culinary destination.
based on 362 reviews
Value for money
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Most popular landmarks
- Merdeka Building 0.4 km
- Grand Mosque 0.6 km
- Braga City Walk 0.8 km
- Pasar Baru Trade Center 1.1 km
- Bandung Indah Plaza 1.7 km
- Gedung Sate 2.5 km