Dago Highland Resort

The view

I booked for superior double room because i saw the picture it looked spacious, but when i got there, i felt dissapointed because the room so small, and i didn't think it was the room that i booked. Room number is 116.

I like the view of panorama. We can see the city in the night

Cleanliness & the facility of bathroom. When the last day, there're no water for take a bath. And for breakfast, there're not any varians...

I can't think any.. there are other options or place offer more than this one

Lower than expectations... Small room, small swimming pool, location hard to reach especially at night. Breakfast was so so..

We were happy that the staff understood that we didn't want to stay and arranged a car to another location. We were very relieved that we didn't have to spend the night here.

On arrival we were very shocked about the state of the resort. The foyer seemed allright but the rest was horrible. The gloomy room smelled of mould, furniture was dirty and in disrepair, stains on the bedsheets, the walls and the bedside tables, refrigerator didn't work, bathroom dirty with broken tiles and cigarette burnholes on side of the bath, toilet looked like it hadn't been cleaned in years, large pool of moisture (urine?) beside toiletbowl, lots of strange, large, white pieces of slime floating in swimmingpool, also here tiles missing or broken, sunbeds broken, parasols full of mould and mostly broken. Alltogether something out of a horrormovie. Decided after 5 minutes that we did not want to stay here fearing for our health and booked immediatly something else that was fortunately still available. Manager was shocked but understanding when we told him we wanted to leave. Transport to another location was arranged and we were promised that the money we allready paid through banktransfer would be refunded. Unfortunately now neither Dago Highland Resort nor Booking.com themselves respond to our multiple requests for a refund. All in all a very disapointing experience.