Pros (+) great friendly service, very attentive and centrally located. nice environment, bar downstairs and a nice restaurant for breakfast. they also have a cafe shop, which I didn't get to go.
Cons (-) none
5 stars
Sofitel Auckland Viaduct Harbour
Photos of Sofitel Auckland Viaduct Harbour
Overview
Located a short walk from Auckland Ferry Terminal, Sofitel Auckland Viaduct Harbour provides guests with a convenient base while visiting Auckland. It is situated a brief stroll from Air New Zealand and Wynyard Quarter.
Guests can enjoy the outdoors on the terrace or have a drink at the bar. Guests can take advantage of the recreational facilities available, such as a swimming pool, a Jacuzzi and a sauna. A well-equipped fitness centre is also provided.
Rooms at Viaduct are elegant and offer a refrigerator, a mini bar and an iPod docking station. They have a private bathroom with bathrobes, a bathtub and slippers.
Guests staying at the hotel can enjoy a unique dining experience at the in-house restaurant, suitably based for those who want to stay close at mealtime. Room service is available around the clock, and a wide selection of dining options can also be found close by.
Sofitel Auckland Viaduct Harbour is surrounded by the area's popular attractions, including Skycity Auckland, Sky Tower and Queen Street, which are within walking distance. Viaduct Basin is less than five minutes' walk away.
Latest deals for Sofitel Auckland Viaduct Harbour
Amenities at Sofitel Auckland Viaduct Harbour
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
General
- Executive lounge access
- Interconnected room(s) available
- Lockers
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Spa and wellness centre
- Massage
- Sauna
Media and entertainment
- Cable or satellite TV
- Pay-per-view channels
- Streaming service
- Radio
- Shared lounge/TV area
- TV
- Smartphone dock
Things to do
- Bicycle hire
- Fishing
- Canoeing
- Cycling
- Hiking
Parking and transportation
- Parking
- Private parking
- Airport shuttle
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Accessibility and suitability
- No smoking
- Disabled access
- Lift
Bedroom
- Alarm clock
- Cleaning products
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Outdoor
- Terrace/Patio
- Balcony
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
Reviews of Sofitel Auckland Viaduct Harbour
8.1
Very good
941 verified ratings
Wonderful
591
Very good
148
Good
88
Okay
48
Fair
26
Mediocre
16
Poor
24
Summary of reviews
Guests say
Guests generally appreciated the hotel's excellent service, with many noting the attentiveness and friendliness of the staff. The breakfast was also highlighted positively, with mentions of great options and quality, though some found it expensive. However, there were significant concerns regarding cleanliness, with multiple reviews pointing out filthy conditions in some rooms and a lack of attention to detail in maintenance.AI-generated from customer reviews
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Score by provider
8.1 out of 10
23 reviews
9.4 out of 10
5 reviews
All reviews
Pros (+) Comfortable and beautiful design. Great service.
Cons (-) Breakfasts are quite expensive at the restaurant.
Pros (+) Great staff. Good location.
Cons (-) Room temperature controls were terrible. Pillows were not great. Bed was small.
Pros (+) the staff were beyond excellent with their customer service. We had difficulties with travel and they were very supportive. The facility is beautiful.
Cons (-) One of the worst desserts I've ever had and my breakfast salmon omelette was very fishy tasting. There are not really good views despite the location. We paid for a water/harbor view, but it was really a city view with view of a boat. Most of the rooms look either onto the city, other rooms or over the street and businesses across the street. Seems like at least the restaurant should be located wh...
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Pros (+) Great staff, wonderful room!!! :0)
Location
21 Viaduct Harbour Avenue, Auckland 1010
What's nearby
- Viaduct Harbour384 m
- Sky Tower0.6 km
- New Zealand Maritime Museum0.7 km
- Queen Street Shopping District0.8 km
- Aotea Square1 km
- Albert Park1.1 km
- Auckland Harbour Bridge1.9 km
- Auckland Domain2.2 km
- Auckland War Memorial Museum2.5 km
- Auckland Zoo4 km
- Cheltenham Beach5.2 km
- Kelly Tarlton's Sea Life Aquarium5.3 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Sofitel Auckland Viaduct Harbour
Low season | July |
|---|---|
High season | January |
Average price (weeknight) | $474 |
Average price (weekend night) | $515 |
When to book a room at Sofitel Auckland Viaduct Harbour
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sofitel Auckland Viaduct Harbour
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Value for money | 7.6 |
|---|---|
Distance to city centre | 0.8 km |
Nearest airport | Auckland Intl |
Distance to airport | 18.0 km |