Bally's Atlantic City Hotel & Casino

Needs improvements

Check in was easy

The room wasn’t that clean

Worst hotel in AC

I like the location relative to everything else there.

The room was discusting and outdated. Ive stayed in AC many times and this was the worst stay ive had. Ballys charged way too much money for the room they offered me which was a supposed ‘upgrade’. AC has been on the down for years and with two new hotel/casinos, if they dont step up the game theyll be the next one out of business. I would not stay here ever again.

Going downhill.....

Not like it used to be as lots of places weren't even open so our options of using our food credit that we received were limited. The checkin line was ridiculous they had like 2 people working we just had a simple question as we had used the Express check in kiosk but still had to wait like 45 minutes. TR desk staff while very nice didnt do all steps required to reissue my card which then required multiple trips back. There is a charge to use the pool and gym and they are disgusting this should be included in the ridiculous resort fee. Our room was right off the main lobby area in the Dennis tower which was nice not having to use an elevator but it was very worn down and despite it being no smoking the stench of smoke devoured you the second you opened the door to access the hall of rooms.

Looking very run down lately and they nickel and dime you for everything who wants to pay $25 per person per day for the gym and pool I dont even pay that a month at my local gym/pool.

Ease of getting to elevators, rooms, garage. tables and restaurants.

Spacious room and clean e very cheap hotel considering category.

Food is not good. Pizza delivered in room was awfull. Based on my complaining they didn't charge my account.

I will never go back to Bally's - there was nothing good about our experience here

My wife and I came into Atlantic City for 1 night to finish off our vacation - we parked in the self-parking garage and went to see if we could check in - We left our luggage in the car - we came back to the car about 3 hours later and discovered a thief in our car - He ended up stealing our laptop computer and a NYC T-shirt that my wife picked up for her son. We called the authorities but I don't think much will be done - Hotel security was there and took a report - I would have thought that somebody from the hotel guest services would have contacted us to see how we were doing but we didn't hear from anybody - Just feel that Bally's doesn't give a flying hoot about their guests only the money that they bring with them.

Stayed in the Claridge Tower. The building is old, the windows were dirty and the it was a bit of a walk to the boardwalk.

The boardwalk..

Having to haul your luggage all the way over to the Clairidge Tower.

Location was very good. Close to AC shopping. Staff was very pleasant and helpful.

I found the nicer restaurants to be very expensive. I opted for eating outside the hotel.

The location. It was righti n the middleo f the boardwalk and close to everything you would want to seein Atlantic City.