W Atlanta - Midtown

Disappointed with the W Atlanta Midtown

The only thing I liked about this hotel was the location. Pretty close to the places I needed to be at for work.

From the moment I got there to check in the person at the front desk was rude. My room wasn’t ready so she told me it would be closer to 3pm. I mentioned that I needed to be ready for a work event by 4 and they basically said that wasn’t their problem. Once I finally checked in, a couple of hours later I got to my room and it didn’t smell very clean, especially the bathroom. As I was coming out of the shower someone barges into my room without even knocking. Of course I was startled. She kept knocking so I had to yell that I needed to get dressed. Once I was dressed she said she came in to check the minibar. She barely apologized then left. The last incident that solidified this as a bad stay was when I went to the “business center” to print out some documents for work. It took me 30 mins to be able to logon to Wi-Fi with my laptop. After calling the front desk several times to say we were having trouble someone comes up to “try” and help but really didn’t offer any solutions. I was finally able to use my own phone as a hotspot to get Wi-Fi. All this time we were on a timer, 15 mins for $6.95. As time was running out I clicked on the timer to extend the time but nothing was happening so I clicked a few more times until I see that the timer now says an hour. I finally print what I need an head over to the front desk to tell them about the timer and to see if they could take off some of that charge due to not being able to get Wi-Fi for 30 mins. The guy eventually takes off some of the charge, which ended up being $169, but he was very rude about it. Overall I was very disappointed with the service and level of professionalism at this hotel. I’m a big fan of W hotels but this was by far the worst W I’ve ever stayed at.

the rooms are old and showing age. Many of the fixtures and accents in the room were broken including one light with exposed wires and the door security chain. Only one towel was provided for a room with two guests and this wasn't discovered till the second person exited the shower and too late to call for more.

Price doesn't match the product

I was expecting a lot more from this hotel. I ordered breakfast one morning and I didn't come, the manager did the right thing and game me a voucher for the buffet but then they tried to charge me for the room service I never received. The room was ok but I would say the hotel isn't luxury.

Staff were really friendly, as well as the valet staff. Good location.

A couple of the pieces of furniture were worn & ripped. The air in our room was pretty dry & the shower needed a deeper scrub. Paid over $4 for a small bottle of Coke.

It's just ok

The location is the best thing. It's within walking distance to almost everything.

Seemed like there was a charge for everything..WiFi in room wasn't free..there was a mini fridge but it was packed with liquor so couldn't really put anything in it unless you tool all their stuff out. The upchages on roomservice was crazy. No exhaust vent in the bathroom..so whatever happens in the there ..you and whoever is staying in your room will get wind of it..no door to the bathroom except a sliding door that didn't really give privacy

Never again

Location

Walls are so thin that you hear people talking in hall and rooms next to you. It was unbelievable how bad it was. By far my worst hotel experience in my life.

Dark room with insufficien lighting and poor in ro

the staff were polite

The In Room wifi was pitiful. Insuficcient capacity when it was able to be connected to. The room lighting was very poor. Very dark in the room with all lights on.