W Atlanta - Midtown

Disappointed with the W Atlanta Midtown

The only thing I liked about this hotel was the location. Pretty close to the places I needed to be at for work.

From the moment I got there to check in the person at the front desk was rude. My room wasn’t ready so she told me it would be closer to 3pm. I mentioned that I needed to be ready for a work event by 4 and they basically said that wasn’t their problem. Once I finally checked in, a couple of hours later I got to my room and it didn’t smell very clean, especially the bathroom. As I was coming out of the shower someone barges into my room without even knocking. Of course I was startled. She kept knocking so I had to yell that I needed to get dressed. Once I was dressed she said she came in to check the minibar. She barely apologized then left. The last incident that solidified this as a bad stay was when I went to the “business center” to print out some documents for work. It took me 30 mins to be able to logon to Wi-Fi with my laptop. After calling the front desk several times to say we were having trouble someone comes up to “try” and help but really didn’t offer any solutions. I was finally able to use my own phone as a hotspot to get Wi-Fi. All this time we were on a timer, 15 mins for $6.95. As time was running out I clicked on the timer to extend the time but nothing was happening so I clicked a few more times until I see that the timer now says an hour. I finally print what I need an head over to the front desk to tell them about the timer and to see if they could take off some of that charge due to not being able to get Wi-Fi for 30 mins. The guy eventually takes off some of the charge, which ended up being $169, but he was very rude about it. Overall I was very disappointed with the service and level of professionalism at this hotel. I’m a big fan of W hotels but this was by far the worst W I’ve ever stayed at.

the rooms are old and showing age. Many of the fixtures and accents in the room were broken including one light with exposed wires and the door security chain. Only one towel was provided for a room with two guests and this wasn't discovered till the second person exited the shower and too late to call for more.

Price doesn't match the product

I was expecting a lot more from this hotel. I ordered breakfast one morning and I didn't come, the manager did the right thing and game me a voucher for the buffet but then they tried to charge me for the room service I never received. The room was ok but I would say the hotel isn't luxury.