Studio 6 Dallas - South Arlington

Nothing

Absolutely nothing the man at the front desk heavy set, older, Africa American was very loud and obnoxious with me when I simply asked him a question about the difference in price I was quoted on booking.com than the one they told me at check in. He said YOU NEED TO CALL THEM AND GET THAT STRAIGHT WE HAVE NO CONTROL OVER THE PRICE! then he said you got a queen bed, non smoking, handicap room. I then stated I didn't need a handicap room. Only meaning that I didn't want to take that away from someone else that may need it. He yelled again at me. THATS ALL WE GOT SO THATS WHAT YOU'RE GONNA GET! I was very upset and embarrassed by the way he talked to me especially in front of people sitting in the lobby. When we got to our room it had cockroaches. But I was not going to go tell him because of the way he made me feel at check in. I called the next day to address it with a manager, I told my whole experience to a lady that answered the phone only to be told she would give J. J. Walker (the manager) my contact information to speak with me and I've never heard back from anyone. I called again the following day and again no answer. I tried to address it with the property first but no return phone calls.

I paid for a non smoking room and the room was a non smoking room but still smelled like smoke .

N/A

TV remote did not have batteries. Biggest problem - room was not cleaned or towels replaced for our 2nd day.