Good to know
|Distance to city centre||2.9 km|
|Distance to airport||17.3 km|
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The best thing about the hotel was how attentative and helpful the staff were, I couldnt emphasize how nice, friendly, and helpful. They would talk to you genuinely and do everything they could to make your stay better. They arranged a tour of Big Almaty Lake with a great tour guide (Gulnar) and driver (Sattam) whom were beyond exceptional in the tour. Highly recommended, plus the food in the hotel is great.
Our stay there was perfect. Delicious breakfast, nice rooms, professional staff.
The only bad thing there was they stressed their wellness and swimming pool facilities. Without letting us know before on booking.com, we found out soon that swimming pool was out of order. They offered a voucher to a wellness center nearby.
Polite, attentive staff. Decor. Rainforest bedroom shower. Swimming pool. Changing rooms. Gym had excellent up-to-date maintained equipment and additional features. Luxury robes and toiletries.
There were coffee cup marks on the bedside tables in the bedroom. The smoke detector in the room was still taped up (I am a safety advisor)! I was sure something was constantly beeping in the room or nearby.
Elevator was very inconvenient
It has a beautiful view from the room we got. The bathroom floor was heated. The room was very comfortable
Experience The Ritz-Carlton, Almaty as the first true luxury hotel in Kazakhstan, offering unparalleled Ritz-Carlton service in the best location in City on footsteps of the Alatau Mountains with most spacious rooms and suites, restaurants and bars on the upper floors of the Hotel providing quests unique culinary experience and SPA facilities. The Ritz-Carlton, Almaty is the meeting point for all appreciating design and aesthetics and brings together people from culture, fashion, design, media, and arts contributing to the reputation of Almaty as an attractive destination both for tourists and business travelers.
based on 1,767 reviews
Things to know
- Spacious rooms
- Professional service
- Great shopping
- Great view
Policies vary by room type and provider.
Reviews about The Ritz-Carlton Almaty
Most popular landmarks
- Almaty Central Stadium 2.1 km
- Presidential Palace 2.4 km
- National Museum of Kazakhstan 2.5 km
- Republic Square 2.5 km
- The Central Museum 2.5 km
- Almaty Opera House 3.6 km
|Tamchy Issyk-Kul Intl||72.4 km|