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Distance to city centre
Distance to airport
|"Friendly staff, nice spacious clean rooms"||(in 19 reviews)|
|"The bed was VERY comfortable."||(in 22 reviews)|
|"The price was great as well!"||(in 3 reviews)|
|"Customer service very poor"||(in 6 reviews)|
|"False Advetisement You will not receive a free Breakfast."||(in 16 reviews)|
|"Edge of pool was dirty"||(in 4 reviews)|
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The hotel was comfortable and the location
The amenities could have been better and Wi-Fi connection was poor
Worn out rooms and apathetic staff
The lobby was nice and the view from our room was great!
Our room was very won out. There was mildew/mold in the broken and missing caulking of the shower. The showerhead was caked with grime and sprayed all over the place. Our towel bar was missing the bar (the support arms were all that was left and one of those was hanging off the wall and loose). We could hear people running and stomping overhead all night. Their photos online show the basic "hotel breakfast" but this is an additional $12 per person. When we tried to leave we found that due to poor parking lot design we were blocked into our spot. While the hotel staff pretended to figure out who the blocking car belonged to (waited some ten minutes) one of our group managed to extricate our car by driving up onto and over a curb.
I arrived at the hotel to find out that in Expedias usual fashion, they didn't actually push the reservation through to the hotel but had charged my card anyway. And I knew the hotel wasn't making it up, because the reservation disappeared from my Expedia app as well. To keep a long story short, the manager at the front desk named Michael got everything taken care of for me and then some. Went above and beyond to make sure I was taken care of and got the room I wanted. Made sure it was away from other booked rooms because he felt bad for the trouble I went through with my reservation and wanted me to be able to relax, and gave me a few other things to make sure I was happy with my stay once everything was fixed. My room was spacious, bed super comfortable, hotel had tons of amenities and wasn't a bad price either. Definitely would stay here again, and I hope I encounter more managers such as Michael in future stays at other hotels.
Light in the shower didn't work, I think the lightbulb was just burnt out. I personally thought it was a very trivial issue and didn't find it necessary to complain about it, it was just a slightly darker shower lol.
Check in was easy, facility looked clean upon arrival.
Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
The restaurant Courteous staff Nice rooms
When you stay at Holiday Inn Hotel & Suites Albuquerque Airport in Albuquerque, you'll be near the airport, within a 5-minute drive of Championship Golf Course at the University of New Mexico and Puerto Del Sol Golf Course. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Albuquerque? This hotel has facilities measuring 3000 square feet (279 square meters), including conference space. A roundtrip airport shuttle is complimentary (available on request).
based on 1,104 reviews
Value for money
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FAQs when booking at Holiday Inn Hotel & Suites Albuquerque Airport
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Reviews about Holiday Inn Hotel & Suites Albuquerque Airport
Most popular landmarks
- Alvarado Transportation Center 3.9 km
- University of New Mexico 4 km
- ABQ BioPark 4 km
- KiMo Theater 4.3 km
- Explora 6 km
- American International Rattlesnake Museum 6.1 km