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|"Great breakfast, friendly staff."||(in 42 reviews)|
|"Very clean and super comfortable bed!"||(in 12 reviews)|
|"Friendly staff, great breakfast."||(in 40 reviews)|
|"I didn’t like the location."||(in 4 reviews)|
|"The Hot Tub and pool were filthy."||(in 11 reviews)|
|"Hotel was clean and tidy."||(in 6 reviews)|
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We got in very late and we were extremely happy with the customer service
To start off they over charged me they charged me 120$ when the booking.com price was 97$. Not only this but the room had the worst bed bugs I woke up around 1:30 and couldn’t go back to bed because they had bitten me up so badly that I was itching the entire night. I tried to ask the front desk employee If he knew that they had bed bugs but he lied to my face saying well this is a new outbreak it’s common in hotels. I asked him if they knew they put me in a room with bedbugs or that could have possible had them before hand and he explained to me that no there “shouldn’t be any bugs on that floor.” Then I asked for my money back because it is ridiculous that I should be paying someone for a hotel room where I should have gotten a full night rest but yet I didn’t get any. Then he explained to me he didn’t want to call his boss at this time of night because she can be “bitchy.” He told me she would be back at 7 in the morning. I had to tell him to please write my information down because I wanted to be sure that the manager knew my situation.
Beds were comfortable.
Rooms could have been cleaner and during the pandemic, they could have been cheaper since there was no hot breakfast.
We booked a room and when we got in, there was no bedding air wasn’t on, room was dirty. Front desk person didn’t seem to care, had one other room and it was mediocre at best.
The room was clean and enjoyable. The breakfast was very good. The only complaint was the same people were in the pool for over 3 hours. There were a lot of them and they took up the entire pool. We had little ones and didn't want to get in pool so we got into the hot tub. It was okay, just not the same. I know nothing can be done about this, but people should be a little more considerate.
Treat yourself to the finest in Texas-style hospitality at the Fairfield Inn & Suites Abilene, TX. Our Marriott hotel is centrally located in the heart of Abilene's commercial district, offering guests easy access to Dyess Air Force Base, McMurry University, Abilene Christian University, and Hardin-Simmons University. We are only minutes from the Taylor County Expo Center and Abilene Civic Center, and within walking distance to The Mall of Abilene & several nearby restaurants. We cater to the corporate business traveler with free wireless Internet access throughout the hotel, large spacious in-room work areas, an indoor pool, 24-hour fitness facility, and a business center. At the Fairfield Inn & Suites Abilene, you’re our #1 priority. We promise you’ll be satisfied, or we’ll make it right. That’s our commitment to you. Ask us about The Fairfield 100% Guarantee.
based on 572 reviews
Things to know
- Clean rooms
- Friendly service
- Great reception
Policies vary by room type and provider.
FAQs when booking at Fairfield Inn & Suites Abilene
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Reviews about Fairfield Inn & Suites Abilene
Most popular landmarks
- Kirby Lake 4.3 km
- Grace Museum 5.9 km
- 12th Armored Division Memorial Museum 5.9 km
- Paramount Theatre 6.1 km
- Frontier Texas 6.1 km
- Taylor County Expo Center 7.4 km
|San Angelo Mathis Field||134.5 km|
|Abilene Greyhound station||10.5 km|