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Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.
Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.
Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.
Rescheduled after ticket purchased and issued, not 2 or 3 times and not a fourth but by 5 times, by Qantas, that's right, 5 changes! Forcing an overnight stay in Chile and need for visa. Qantas can no longer provide basic services as a national or international service provider. Professionalism is extinct and the provider needs to be mentored and educated in perfecting who to operate as an airline. Qantas is the spirit of Australian dissatisfaction.
Qantas are unable to service and unfit for purpose, they cannot transport Australians on time to overseas destinations. On top of the inflated ticketing, the Sydney flight to Santiago was impacted because the plane was delayed arriving and then further bungling by Qantas admitting the ground new ground crew in charge of cleaning were not trained. The impact on passengers with connecting flights was tremendous and long ques of frustrated passengers waiting for rescheduling. **Qantas has become the Australian Spirit of disappointment**
I was pleasantly surprised with my flight to LA with Qantas. Although seats were not the roomies, service was excellent.
Wonderful crew, good food. Absolutely loved the wine spritz and wish I could buy it!
It was nice having space in the way back where it thinned out with passengers, most folks in the far back were able to lay down and sleep. That was a pleasant surprise. Made the 15 hr flight go by pretty smooth, watching a few movies and resting. I had previously never used an airplane toilet, but finally used one. It wasn't too bad. All workers were very helpful and friendly. Their hospitality was welcomed as well
My bag didn’t make it but otherwise it was a great experience.
Everything as good as can be if one flies economy bit not enough toilets!! People were queuing during the whole flight - there are really not enough toilets!!!
Experience was great. My only advice is to have a pasta dish on the menu. Otherwise everything was excellent.
I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
It’s been some time since I saw the plane and the cabin that old and worn out.
I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing
Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad
It was a good experience, the flight was a little too long & the food was ok
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
We had 2 delayed LATAM flights in our trip. We were only given one coffee for 5 hours delay. Also when we were boarding the crew wanted to charge us for our allowed carry on luggage. I got a bit angry and they finally didn’t charge anything. Not flying with LATAM again.
Food was terrible Not many options Stewards dont care Delay
Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.
This flight was a code share on Air New Zealand.
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
Really good experience with a redeye flight from SFO to BWI. Boarding was efficient, plane was comfortable and newer than others, lots of audio and video choices, and staff was great. I appreciate United's service.
Was a good flight. On time. Was full and all went well
Worst and most inattentive in-flight service I've ever had.
temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents
You can not pay credit Card for purchase Of food in airplane
Lost connnection had to stayON in Chicago Was a mess
Not sure why JAL partnered with American Airlines because their service is no where near similar. Flight attendants were not friendly and didn’t smile. Food was horrible…
Fight crew was not very attentive and the bastions were gross!
I was able to get on standby with relative ease
Flight was delayed 5 hours causing me to miss my connecting flights
Do a bit better with n first class offer some real food and pillows
Despite a bumpy flight the pilot was great. The rest of the crew on the other hand couldn’t care less if a passenger would colapse and die. Horrible service, robot like, lifeless…
We appreciated that the AA agent at the check in desk was aware that we might not make our connecting flight from Liberia to Miami due to delays. He immediately got us on an earlier flight, which meant less time in the airport and the ability to catch our flight home. Without him, we might had to spend a night in Miami, which we could not do due to work schedules once we got home. This action is what made this flight sequence excellent.
Food better on way home than going out. Same entertainment both ways.
I find it amazing that American Airlines does not cull the bad apples out of their company. I avoid Southwest, Spirit & and Frontier. Their prices are many times half of the price of American but I see too many videos of people fighting on these flights. I expect a certain upgrade in the quality of personnel from AA. On the Ticket, it states boarding will end 15 minutes before flight time. We arrived 16 minutes before flight time. We were told we were too late and the gate agent held up her phone and it stated we were 16 minutes before flight time. I would need to go to customer service to rebook. We walked to customer service and explained our issue to the gate agent. The CS person said, I need to see your ticket & I placed my phone on the counter since we did not have printed tickets. She folds her arms, leans back in her chair & says she is not going to be disrespected. She called a supervisor. We waited 15 minutes and no one showed. I asked the CS agent her name & she would not tell me. There was an arrogance that should not be allowed by American Airlines from any employee. The agent next to her said she also would not help us get booked on the next flight at 6 pm flight. We had to go out to the ticketing area & through security again. The agent in the ticket area was incredibly pleasant. He made every effort to help us. On the next flight at 6 pm, the gate agents were all smiles, joked with us and we were on our way back home. No issues.
This was a Business class award ticket redemption using Alaska miles. Flagship Business was great for a transatlantic evening flight!
My flight was great! Gate attendants and crew were great… pleasant and in good spirits. Flight delayed several hours and we were well informed of the status while on plane. Thank you!
Over 4 hour delay in departure. Aircraft and gate changes. Problems loading cargo. It was a mess.
I wish there had been more seat options...when I tried to book, there were only.middle seats available. Do travel agents get first pick??
Horrible that they pack so many children onto a 10h flight.
No food. No Bluetooth for entertainment. Crying babies thought the cabin instead of placing them in the corners.
The seats are comfortable. Flight was comfortable and on time. Love the format of the map (so different from United.
Glad to see the staff of Air Canada take preference in protecting their customers from unruly passengers before they board. Well done
I like the tv show the seat was ok and the crew was awesome
We have all noticed how almost all comforts have been eliminated from economy flights. But this was the first time on two international flights, where we were only offered “complimentary” beverages, but not even a cookie or a little bag of nuts or pretzels. Pathetic!!!
First of all, it was operated by lufthansa and not air Canada. I strongly suggest Lufthansa over air Canada.