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Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.
Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.
1) crackly headphone jack 2) one of the emergency seats recline. Usually second row does. But in this case neither did 3) food was scrambled eggs or fruit. 4) fruit should not be the option to eggs 5)miserable unpleasant crew not a smile. Thought that was a virgin thing
It was nice having space in the way back where it thinned out with passengers, most folks in the far back were able to lay down and sleep. That was a pleasant surprise. Made the 15 hr flight go by pretty smooth, watching a few movies and resting. I had previously never used an airplane toilet, but finally used one. It wasn't too bad. All workers were very helpful and friendly. Their hospitality was welcomed as well
It's only a short trip from Sydney to Melbourne, which i have done many times. The trip met my expectations
They actually held the plane for a few minutes and had someone at the escalators from Qantas checking to see if we were almost at the gate and radioed ahead to tell them that we were on our way. We called down to the person and gave her our names, coming as fast as we could.
Better food, hotter coffee, otherwise it was a very smooth and reasonably comfortable flight.
I thought the overall standard in Premium Economy was very good indeed.
We were delayed for 7 hours. The staff and management could have organized the getting of seats on later flight earlier than 20 minutes before late takeoff. Everyone was worried and lost. Was chaos and it didn’t need to be.
After Qantas staff asked us we have the option to book our hotel and then email per written letter. I was denied my right for a $300 voucher after the flight was delayed 24h. Wael Idriss On Nov 22
We were seated in the furthest back row of the plane. Our seats seemed to be the only ones that didn't recline, and our seat row was also closer to the seats in front of us than any other route. I'm a tall man, and this made the long overnight flight extremely uncomfortable and near impossible to sleep on. There was nothing indicated in booking that this row was tighter than the others.
For some reason the cabin was kept very cold. Unlike my flight over which i would say was excellent this was a long, cold flight home.
No food taken so can't rate also no entertainment so can't rate.
Boarding was easy and unstressful, though the early "final call" was a bit off-putting. The crew were pleasant, and the seats were comfortable. The prices for food and drink were reasonable, apart from tea and coffee, where simple percolated coffee was charged at espresso prices. Deboarding was OK, though some Jetstar passengers appear to have a bad habit of pushing forward from their assigned rows, making it more difficult to get out for passengers that have paid a premium to sit up-front. Jetstar might want to look to address this to stop it from spreading.
Flight was delayed by 1 hour, we board then had to sit on the tarmac for another hour before take off. The flight was fine but again another delay with the baggage which took another hour to appear on the carousel.
Captains address to passengers was excellent. Knee room in seating was very uncomfortable.
Flight departing too early at 06.15 Difficult to get to airport
Plane was more than 3 hrs delayed as the only plane on that day. Had to wait 1 hrs in the plane which was very unpleasent.
They had issues with the plane prior to boarding. You could see it in the gate lounge staff. An hour after the plane was supposed to have taken off, we were still in the gate lounge, not a peep from the staff. Couldn’t seem to bring themselves to give a single verbal update. Then, they give some odd partial message verbally - plane has been downgraded. It’s not going anywhere. We need 37 people with carry on only to volunteer to go onto another flight + we’ll give you a $200 voucher - so this caused chaos, as people rushed to the desk. No mention of what those with checked baggage should do. About another 20 mins later, another lady at the desk makes a reference to going to another gate but stops mid sentence. Fed up, I approach the desk and ask if they can give some clear instructions to those that have checked baggage about what we should do. Another lady then gives a message over the PA telling those with checked baggage to go to a different gate. So we go to the new gate, spend an hour there waiting while the confusion between staff and passengers continues. Eventually board only to sit on the plane for about another hour as confused staff clearly have too many people on the plane and not enough seats. They finally figure it out and the flight leaves 3h25mins late. Things like this happen all the time I’d imagine, so you’d think dealing with it should be their bread and butter. Keep customers updated. Give clear instructions. Apologise for the delays. Not hard, but seemingly all lost on the Jetstar team that day. Pathetic.
The flight was cancelled 7 hours before it was due to fly and Jetstar said they couldn't get us on any other flight that day. We took a refund and easily booked a Virgin flight close to the time of the canvelled Jetstar flight.
The plane layout is built for short haul domestic flights. 3-3-3 configuration in economy is ridiculous for ~10 hour international flight.