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Good dinner and nice plane.Smootz flight. Breakfast had no sweet option. Seats hardly reclined.
Good dinner and nice plane.Smootz flight. Breakfast had no sweet option. Seats hardly reclined.
Packed in like sardines, very uncomfortable. Sitting the aisle my shoulder was rammed into numerous times by rushing flight attendants. Also flight was very cold.
This flight was a code share on Air New Zealand.
The flight from Ottawa to Chicago took a lot longer due to DC in Ottawa. We got to Chicago and went to our gate to catch our flight. We only had nine minutes I found that very stressful.
Our flight was delayed many times throughout the day. The final delay was about 8 hours. I spent time in line to speak to someone at their understaffed desk, and also spent time waiting online and then chatting with a service rep. None of the United employees were any help at all. I desperately wanted to go get rest and possibly re-book my trip but I was denied any compensation or voucher for a hotel. I was repeatedly told it was not United's fault and therefore they had no compensation to offer. Overall, a cold and callous experience.
Cramped and uncomfortable seats. Not enough room for 6’2” person such as myself.
temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents
No comfort, local flights chair in use on international flight, food wasn’t nice.
I had very little time to change planes originally in Denver after my flight from Omaha. I had an hour and a half layover in Denver originally and my flight leaving Omaha was delayed an hour because they had to change a tire, which I can understand. When I reached Denver my other flight was late, fortunately, but I still had only 10 minutes to run about a mile through the airport to get to my flight. Again, fortunately, I am a healthy 71-year-old and was able to accomplish this feat. However, the stress was more than necessary to bear.
Flight was not comfortable and crew was rude and not wanted to help, i would never choose united if there is alternate options . not cooperative with baby
The only poor experience was the flight the day before was canceled. I have flown enough to change as soon as notified. That was a huge plus for AA. Obviously I paid out of pocket for a hotel. Not AA choice , it was mine. I had resources. Other friends on the same flight were more affected. I know everyone is doing their best and the ability to change my flight was a good move AA.😀
Good flights. Departure and arrivals were on time. DFW was a little problematic in that the Skytrain without prior notice bypassed the Echo terminal so that delayed my arrival at my connecting flight.
Flight was good and arrived a little early. Very good.
While I received notice that AA 478 was delayed, the flight departed PHX and arrived PHL more than two hours late. The first class cabin service was mediocre; there were no pre-departure beverages offered; there were no warm mixed nuts served with cocktails; there was no personal greeting to me as an Executive Platinum member by the first class flight attendant. While the flight operated safely, its arrival at 0219 in the morning in PHL ended a very long day. I do not feel that American provided first class service.
It was good. Flights were all on time to start and landed early. Connections were easy.
Baggage claim took too long and priority bags were not delivered first.
We truly had not one problem. Nive enough to receive an upgrade. Flight attendants were extremely friendly and cheeful. Gladly will continue to fly American.
A much better flight than our previous. The flight attendant took care of us and regularly checked in to see if we needed anything. Brought us drinks prior to the departure and then a couple more times. Totally makes the difference in how you travel when the crew is checking on their passengers. Great job on this leg of our trip.
We liked quick boarding and on time departure. Seats were very uncomfortable.
Horrible costumer service i was treated very bad the crew were rude 😟 didn’t get my wheelchair that I requested I was the last one the get in because no seat was assigned and after my 2 stroke I cannot be on my feet for too long but they didn’t care didn’t take my medicine on time because all the complications and delays when my bag was sent already I hope yall can train your crew better.