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|Distance to city centre||3.0 km|
Time of year
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It’s very nice
Clean Nice place Parking Hot water
Room toooo small No aircon
The apartment very clean and comfortable.
The owner attitude was very bad and he didn’t like arab people. There is no big sin board give you the right direction on the location.
The chamber maids are very kind. The room was warm, neat and very clean. It's a quiet location with no noisy establishments around, yet it is within walking distance of one of the ski-lifts.
The owners hardly speak any English. Even though Booking.com gives you the option to select a check-in time, the owners don't check it and leave after 8 PM. There was no one at the house when I arrived, so I had to make a call, talked to a very disgruntled man who only spoke German, who berated me for not arriving 'on time' even though I had selected my arrival time (10 PM) while booking my room and got no comment or warning about it beforehand.
The guesthouse's location is just perfect; from the balcony you can have a clear view towards Kitzsteinhorn's slopes and lifts. Amazing! Zell am See, Kaprun and other great ski-areas are really close. The apartment is clean. The hosts are really friendly and nice.
Usually I don't have negative comments. This one is an exception, but I have to put it down. Last-minute booking, was really glad to find the property. However, when paying the price for the apartment, it turned out that there were extra fees which were not shown on Booking. Also, it was not shown that we can't pay via card. Had to draw money from the bankomat, which cost of course. The hosts are nice, yet they could be more flexible. It turned out, that we couldn't have checked in around 11 pm. We never had such an issue before in Austria, check-in could be adjusted flexibly. Made several requests, even phone-calls to have check-in happen around 11 pm (coming from 600 km after work, we needed this time). No English-speaking at all, which made things difficult. At the end, via phone (having a poor German) we arranged to check-in till 9 pm. It meant a rush, leaving work immediately, packing like crazy. It was not that nice. However, we could make it till 9 pm. Waiting for the speed-tickets however because of our hurry. Heating. During the night the heaters were completely cold. When mentioning this, the answer came that there is no way to change the thermostat-settings, it's automatic. I've not seen such a thing in Austria until now. Cooking was enabled only for an extra fee, which was a surprise also, so we decided not to cook, having been paying an additional load of money already. Other than these things, we liked the place. :)
based on 76 reviews
Things to know
- Good management
- Friendly service
- Clean rooms
Policies vary by room type and provider.
Reviews about Gästehaus Unterberger
Most popular landmarks
- Areitbahn 0.6 km
- Zeller See 2.7 km
- Kaprun Ski Resort 4 km
- Schmittenhoehe 5.2 km
- Kitzsteinhorn Alpine Center 8.5 km
- Kitzsteinhorn 11.1 km
|Salzburg W.A. Mozart||57.7 km|
|Innsbruck Kranebitten||108.7 km|
|Zell am See||3 km|