Good to know
|Distance to city centre||1.3 km|
|Nearest airport||Zanzibar Kisauni|
|Distance to airport||7.8 km|
|"Excellent location, facilities, food and staff."||(in 29 reviews)|
|"Excellent location, friendly staff"||(in 47 reviews)|
|"Excellent location, friendly staff"||(in 58 reviews)|
Time of year
Show reviews that mention
|beaches are public||in 32 reviews|
|beds are very comfortable||in 6 reviews|
|breakfast was good||in 21 reviews|
|customer service was exemplary||in 27 reviews|
|friendly staff||in 82 reviews|
|good airport||in 6 reviews|
|good breakfast||in 49 reviews|
|good hotel||in 46 reviews|
|great location||in 78 reviews|
|great place||in 6 reviews|
|great rooms||in 6 reviews|
|heart of stone||in 13 reviews|
|hustle and bustle||in 4 reviews|
|locals playing||in 2 reviews|
|location and service||in 25 reviews|
|room was so nice||in 37 reviews|
|sea view||in 39 reviews|
|sea views||in 19 reviews|
|stone town||in 36 reviews|
Excellent location, great restaurant
No hand towel in the main bathroom, only tissues (difficult to wipe wet hands with)
The hotel is beautiful. We had an ocean view and kept the door open all night and it was simply stunning. We woke to the local women doing bootcamp on the beach in their hijabs and it was delightful. The management were exceptional and introduced themselves individually to us in case we needed anything. When we wanted to send some of our belongings back to Australia they were so helpful. We loved the pool area and after 2 weeks on safari, we adored this hotel. It gave us the refreshment we needed to travel on to Egypt.
The bar staff were so slow! Over an hour to get a Margherita at the pool is ridiculous and beers always arrived warm. However a local from Dar gave us a great tip - ask for an ice bucket with your beer and all will be fine.
Breakfast was a fantastic spread! Many thanks to the general manager Nicholas for going out of his way to make us so comfortable. The staff was fabulous looking after us.
Thank you for the birthday surprise cake. It was much appreciated.
Bed making needs improvement. There needs to be two sheets (linen) a fitted and flat sheet
We were promised a bottle of sparkling wine in our room on arrival as it was our honeymoon but this was not provided. No big deal. The service at the bar / restaurant was worst I have ever experienced in a 5 star hotel. 15 minutes between providing the menu and taking our drinks order. Red wine was being kept on ice so it was served ice cold. Our food took ages to arrive and when it did arrive it did not come with any of our side orders. They had forgotten. Side orders were provided 20 minutes after we finished our main meal. The restaurant was not busy. That evening we rang reception to ask about the sparkling wine and were told they would call us back. No response. We inquired on our way out to dinner and were met with a shrug of the shoulders. When we returned from dinner we asked again and they said they would send it to our room immediately. Unless we inquired again, the hotel staff would have continued to simply ignore us. 1 hour later and it still had not arrived to room. We had to call reception again. The next day we asked for some change at the bar as we only had large notes. We were told no. We asked at the reception and again were told no. This is meant to be a $500/night 5 star hotel but yet they could not handle such a simple request. We had a drink that night in the bar and ordered two glasses of red wine. 6 times the waiter returned to our table to confirm the order. Eventually he advised that the wine was not available so we ordered different wine. Again the red wine was served ice cold despite the hotels website boasting of their prestigious sommeliers. The robes in the room were torn and there was blood on the moaquito net around the bed. Despite all of the above, it is a beautiful hotel in an excellent location with spectacular views. Sadly the service is poor or maybe we simply weren't important enough guests as staff seemed to swarm to certain guests. It may be the most expensive hotel in stone town but definitely not the best.
Seated majestically on the beachfront in Stone Town, a designated UNESCO Heritage site, the architecture reflects its Swahili culture with a unique blend of Arab, Persian, Indian and European elements. Featuring 67 spacious guest rooms including 11 suites, brilliantly combing contemporary style and timeless regional accents.
based on 901 reviews
Things to know
- Spacious rooms
- Friendly atmosphere
- Nice building
- Great view
Policies vary by room type and provider.
Reviews about Park Hyatt Zanzibar
Most popular landmarks
- Stone Town Beach 202 m
- Old Fort 346 m
- Forodhani Gardens 351 m
- House of Wonders 0.4 km
- Stone Town 0.7 km
- Slave Chambers 0.7 km
|Zanzibar Kisauni||7.8 km|
|Dar Es Salaam||79.3 km|