Vientiane Hemera Hotel

location

Rooms are not updated, they’re not looked like they have shown on in website

The breakfast was cold and full of bugs and ants crawling around it.

The room was dirty with a hole in the ceiling that I thought maybe a mouse would fall thru. Old black mold in the ceiling of the toilet. Dirty Stained towels, cable tv was not clear. The furniture was old and dated with punctured holes in the seats of the cushions . The toilet did not have a tissue holder nor a stopper for the drains. The breakfast was served cold on the buffet which was served on the 5th floor that was not listed on the elevator. There is no 5th floor from the elevator. A handicapped person cannot eat the breakfast that also was surrounded by ants. The front desk person could not charge my credit card because the system was down. I had baht , however he did not know how to convert to kip. I assisted him with an online conversion. This booking was a Joke

The premises is quite dark. I booked 3rooms. But when we checked in the hotel, we found the roof of one room is leaked! ! When we complained to the counter staff, he doesn't seems surprise, just passed us a room key with a poker face, and ask us to change room by ourselves! According to the counter staff, there are many rooms spoilt!