Hotel Surya, Kaiser Palace

It was clean and the hotel ambiance is quite nice.

The service was really poor. I stayed there with my husband and a 7 month old baby. 1. We arrived at mid-night only to find out the luxury we booked was changed to deluxe because they ran out of rooms. 2. They promised to change the room.the next day but did not do so until my husband got mad and shouted. We asked to speak to duty manager and were told the manager has gone home. 3. We asked if the water provided is really spring water (they fill daily free water in their bottles) because I need to use the water for my baby, they said yes but when my husband tasted it, its tap water. 4. I ordered lamb burger for dinner and my husband ordered an Indian meal, the burger was cold the meat was very hard l. The Indian meal was fine . Don't recommend ordering the non-Indian dish. All in all, I think.the hotel would be okay if you think Indian standard but international standard, it's a bit below even a 3-star hotel.