Urban Park Apartments & Hotel by Misty Blue Hotel

The breakfast was ok. The reception area is pleasant, has charging ports/ plug points and work stations.

The room was either flooded or was dirty. It looked like it had not been cleaned and no one bothered to check before i was checked in. They had to find me another room which had an issue with the door getting stuck so i had to ask for help a few times. The gentleman that assisted me at reception was very unprofessional about the whole debacle however the manager on duty came to the rescue and offered us a round of drinks to apologies. And Zama (if I'm not mistaken) at front desk was very helpful . At this point I was already not pleased. The hotel overall is in pretty bad shape. The lifts take forever and the rooms are not up to par. The balconies look like they had not been cleaned in a while. It was definitely not work R2511.00 for 2 nights!!! I wouldn't recommend

The area that the place is situated is great.

Upon arrival we went to check in we received out card. We were in room 301. The lift at the facility has no proper ventilation. It takes extremely long as their is only one lift. The room that we had been put into had no towels, the ceiling in the bathroom area was falling, the bin in the toilet was not emptied out from the previous guest, the cupboards in the room where open the room had no kettle and the bedding was stained. From the previous times we never had such a bad experience, we had to call the hotel On the landline number to let them know of all the problems because the room phone does not tell you what the number of reception is. To be honest I would never refer urban park to anyone to stay in future. Please check all room and have a standard that you maintain and make sure that all rooms are properly checked. Sadly we could not move out room because the place was fully booked. We pay for a certain service and we expected that. If you would like photos of this kindly let me know cause I have them.

They had generators during load shedding

The aircon wasn't working, the TV remote had no batteries, the towels were thin, the pillows were flat

Zama....you’ll need more Zama’s at Urban Park. She went out of her way to make every bad situation good! She was amazing!

When we arrived there was not a single porter available or a trolley to take our bags to the room. Zama helped carry our luggage with her bare hands. We got to our room and realized the aircon was faulty, it worked and it stopped working. We called reception and notified them, we were leaving to a function and “assumed” while we out it will be sorted. We returned to our room after 21:30 with a sleeping 3year old in very humid kzn weather, the ac worked and after a few minutes turned off. We called reception and spoke to Silvano and advised him of same, he advised that no one is on duty from maintenance and there is nothing he can do. We called back and advised him to please move us to another room with a working AC, we were then moved to a room on the 4th floor, perfectly working AC but the carpet in the living area stunk so bad! I immediately left the room with my sleeping child at 11:15 back to reception to ask for a refund so I can find alternate accommodation for the night, just to get some sleep. Once we got to reception Silvano advised that he is unsure about my refund as I made my booking via booking.com, only his manager can make the decision and he will only be in at 6am the next morning. So that meant if I leave I must pay for wherever else I book. Silvano then said he has one room available and can we view and see if it’s ok just to sleep for the night (it’s not the room I paid for) it’s a studio suite. I sat in reception with my sleeping baby (all in pj’s) whole hubby checked out the room. He got back and we took our luggage and slept there for the night. Woke up the next morning and called reception as I needed a baby bath to bath my toddler as the room only had a shower. I spoke to Zama (how relieved was I) the angel worked her magic again and made everything right. She said ma’am give me a few minutes and she will find us another room (like the one I booked) she was also horrified to hear the lost of events that occurred the night before.