Burlington Apartments

Apartment is located in the centre of paceville and all amenities are close by. Room was fair and looked tidy although the floor felt dirty if you walk bare foot. Lifts were changed from last year and these are way better.

You get what you pay for, fair enough, however this was not the case. First of all, we paid to have an oven facility in our apartment, but we did not have one. We however had a kitchen sink which I couldn’t find a use for it if I cannot cook. We had bought food specifically to cook so as to not eat out everyday. Another thing was the dinner table. When we opened the door, we found a very small dinner table (approx 26" x 26" x 31"). There were two chairs which were higher than the table, so we couldn’t even sit comfortably. On 31st December, just few hours before the new year countdown, we were enjoying the night with some drinks and some music. A man knocked the door claiming he was the manager and told us to stop the music as a lady that was beside him was complaining. He did not let us speak to him, and simply answered us that he is the manager and we are the people, implying that we cannot challenge him. We agreed and stopped playing music. A few minutes later I approached him to complain about the situation of our room, thinking that if a lady can complain about the music, he can escalate my complain to the management. However he told me that he does not deal with complains on rooms. On one occasion the lift also got jammed with people in it, but I didn’t see the manager around so I assume that he is also not responsable for people stuck in lifts. We go to these apartments each and every year and usually we are always satisfied with our stay. We went to St George Parks for Christmas and I must say I was impressed with the improvements in the room furniture and facilities. Sadly I cannot say the same for Burlington apartments. Please improve the room furniture and facilities and hire better management. I believe that the hotel management wants the clients to be satisifed with their stay, so at least, there could have been a better communication with the clients.