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|Distance to city centre||5.9 km|
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Breakfast was very bad all egg was cold it was like they made it 1day before and people work there very angry I think management should make new decision for resturan
The personell was very polite and willing to help! The accomodation was very clean, we were to 2 couples staying at the 2 bedroom aptmt. The aptmt was clean and spacious. The beds were comfortable. The location is very good. You have a huge gym at your availability, a realy nice restaurant and of course the spa center. The taxi from the airport to the hotel costs around 15 bulgarian leva. The taxi from the hotel to the city center only 8 bulgarian leva and is litteraly 13 mins away. Quite and beautiful place to stay. Will come back for sure!
Comfort.Size of the apartments. Location.Service of the restaurant.
Arrived a day later due to missed flight , no demands from our side this was our fault. Two days before I wanted to extend the stay with extra 2 days and asked at the reception for availability and they confirmed and I book for one extra night at the quoted rate 139,00 Euro. on 21 August @ 12 PM knock knock at the door , a staff member stated there was a mistake and there is no availability so we have to check out. obviously they did an overbooking. Spoked to the Manager, trying to explain her that we have booked and confirmed an extra day ...and she start to argue that , extension was not confirmed and that by the time I confirmed she was not at work .....but the reception member was there and confirmed. Couple of minutes and she hang up the phone on me . As per my dialogue with her I will award her with Award of excellence of unprofessionalism. Not even basic knowledge of what and how to act when overbooking. and constant aqusing the other staff. Back to Hotel Management School , if any is present ( which I seriously think is not ) At the very end not even a simple apology.
Terrible service Apathetic staff Breakfast disappointment some days Breakfast came 2 hrs late. One time the fruit platter had over ripe brown banana, rotten strawberries and apple that was browned over. Bedding very old thin scraggly looking Queen size bed but given 2 single thin duvets Cleaning not done properly, there is dust everywhere Dont change towel in the bidet area No housekeeping, cleaners over the weekend Get locked out of the building very often as there is no one at the front desk or to man the doors Rose Restaurant where u have to go to eat breakfast, you need to wait many long minutes before you get served The drains in the shower are blocked so water runs over, you end up using the towels to mop up. Been there 2 weeks and no one had fixed it despite complaints. Its marketed as a hotel with luxury serviced apartment, it is anything but. It is expensively priced, aside from it being very nicely furnished and spacious it is not equipped with kitchen utensils, no pots pans, cutlery, crockery so it's a useless apartment to live in. Had to ask for crockery from Rose Restaurant and buy a pan from the mall. Telephone doesnt work so you cannot order room service TV wasnt working, maintenance guy had no idea what he was doing, he pulled out all the cables and disconnected the wifi. Had to wait until next day for someone else to come and fix the wifi. No hair dryer. Had to ask 3 days for hairdryer, the staff suggested I wash my hair and dry it at the gym. Eventually after making a huge fuss they found a hairdryer for the room. No iron either. Horrible stay.
Good location, very good facilities.
Non English speaking stuff at the restaurant.
The Emirates Apart Residence is an ideal spot for travelers wanting to discover the city. Boasting a convenient location, the hotel is just 10km from Sofia Central Railway Station and 18km from Sofia Airport. Many local tourist attractions including the Boyana Church and Sofia Zoo can easily be reached with a short drive. When guests have some time on their hands they can make use of the onsite facilities. Airport pickup can be arranged by the hotel upon request.
based on 157 reviews
Things to know
- Luxurious Hotel
- Good fitness area
Policies vary by room type and provider.
Reviews about Emirates Apart Residence
Most popular landmarks
- National Historical Museum 0.7 km
- Boyana Church 1.7 km
- National Palace of Culture 4.6 km
- Slaveykov Square 5.4 km
- Boris' Garden 5.7 km
- Ivan Vazov National Theatre 5.7 km