Hotel degli Oleandri

Our first impression of the hotel was very good. We were nicely welcomed and the stuff offered help in our questions and issues. That poorly changed at the and of our trip in the following situation:

After missing some clothes kept under the blanket in our hotel room and finding it no where else, we contacted the concierge. He said they will send it to us when its been found and we will be informed of the cost of postal charges! Disappointment. It was to be assumed that the room service accidentally took it (to the laundry) while changing bedding, so it was not a loss caused by us. It can happen for sure but it wasn't our fault, so we think the hotel had at least to pay the charge for postal service. After discussing points of view (during the concierge interrupted those to speak on his first language to others) the concierge agreed for this solution. At home again, the hotel informed us, that they didn't found the clothes will not take responsibility for the loss. At that point we have been really disappointed the second time and addressed the hotel again to make that clear and inform them, that we unfortunately have to write a review because of that. The hotel Management threated us if we write a bad review she will do all, that we look like a (quote) "poor person" and claims we charged them to be thieves. Also she reportet us at booking.com for bad behavior, so we did the same. We repeat that we are disappointed on the one hand about the handling with the loss and leaving resposibility and postal charge on us and on the other hand the threatening behavior of the hotel Management for reviews.