Stain on the couch cushion. Moths flying around in hallway. WiFi was TERRIBLE. Had to pay for the WiFi which still didn’t work. Most hotels don’t even charge for this. Air conditioning didn’t reach bedroom. Paying a resort fee was stupid. The size of the pool is smaller than backyard pools. 2-star hotels in Sedona have better views.
A little removed from the main Sedona, but close enough for activities.
not worth the price
So many things if this hotel is a 2 or 3 stars. When we arrived to checking in, no Welcome, just "last name on the reservation"... rude... The second day, our room was not clean. Their answer was "room are clean every two days"... So they sent a cleaning
lady...We asked why we have a cheap room for disable people, not convenient for people who are not disable, they said "you reserved from a Third party", like those website company, so they treat us like a Third class people with disdain
One of the best in Sedona!!!
Staff, amenities, spa, and view were all five stars. Hilton Bell Rock definitely will get my business again.
I wished I could have stayed longer ;)
Great but Internet service very poor
Great location and staff. Rooms were great
Complicated to get on Internet and the Internet service was unreliable and when it did work was slow
Was surprised to find this placed doubled as a kennel.....the barking and howling of the dogs was a big nuisance. It was handled after 3 calls to the front desk...was not told of this when we checked in...
After 7 AM no complimentary coffee. $14 for a roll, donut, coffee, cold cereal, some canned mixed fruit, or a green banana. Come On! Comfort Inn's give you a better breakfast than that for free! It's no wonder no one was eating breakfast in the restaurant. Even the staff shrugged their shoulders and shook their heads. They suggested a great little place for breakfast just a short walk away.
Spectacular views, lush and green
The staff and concierge were very helpful. Concierge booked a wine tour for us on Saturday. We stayed in a suite poolside, and enjoyed the view and sound of water flowing. The two free drink coupons on arrival was a great gesture.
The bartender struggled with the pace of handling customers, failing to acknowledge new guests on arrival or making eye contact and a simple "I will be right with you". Timeliness and order, such as maybe offering a food or appetizer menu. We asked for a menu after 30 minutes of sitting down, at the bar. We actually made light of our situation along with other customers, saying they're definitely on a "Sedona" pace. We didn't come to Sedona to hurry, however, we were hungry and there are some expectations of The Hilton having higher standards of customer service. Very nice people, again, but way too slow. We also watched multiple people, new guests stand and wait 10 minutes without being addressed. I greeted guests myself, along with my boyfriend. The restaurant was fairly steady, due to rain, however, definitely not busy.
Daily Resort Charge will be added to the room rate and includes: Basic guest internet, 1-800/local calls, Athletic Club access, 15% off Signature Spa services, 10% off at Golf ProShop, pool toys/board games, use of washer/dryer, select fitness classes, live music on selected nights, and parking. Hilton Sedona Resort at Bell Rock is located amidst the spectacular beauty of the magnificent red rock formations surrounding Sedona, AZ and offers guests the opportunity to experience Sedona, AZ - "The Most Beautiful Place in America". The Hilton Sedona Resort at Bell Rock is just 90 minutes north of Phoenix, AZ and the Grand Canyon is just two and a half hours away. Hilton Resort at Bell Rock guests will enjoy exquisite two-room suites or deluxe guest rooms featuring WiFi access, Hilton Serenity Collection bed and bath amenities, their own fireplace, flat panel LCD televisions, and a private balcony or patio. Sports enthusiasts visiting the resort can take advantage of the onsite 18-hole championship golf course with award-winning clubhouse, or can enjoy tennis, fitness classes, salon services, and body treatments at the Eforea Spa. This resort features over 20,500 square feet of meeting space, two ballrooms, and four new state of the art Executive Meeting Rooms. Enjoy great Southwestern specialties at The Grille at ShadowRock or poolside at the Blue Water Cafe, open seasonally. Rejuvenate with a light breakfast, lunch or an energy snack at the Compass Cafe in the Spa. The Hilton Sedona Resort at Bell Rock is also within minutes of shopping, dining, hiking, mountain bike trails, and over 80 art galleries. Other nearby activities include horseback riding, mountain biking and jeep tours, or you can even drift through the turquoise blue skies in a hot air balloon. When a spectacular Southwest experience is required - visit the Hilton Sedona Resort at Bell Rock in Sedona, AZ.
Based on 959 reviews
Value for money
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