Hampton Inn Seattle/Airport

Poor procedures left me locked out at 2 a.m.; hotel staff didn’t care

Front desk staff failed to answer the phone while the airport shuttle service was on-call only, requiring me to use a taxi. Upon arrival, the door to the hotel lobby was locked. Although the hotel offered a digital key, it could not be activated without a visit to the front desk. No one was at the front desk to answer our call from the courtesy phone at the door. It became necessary to bang on the door to get a response from hotel staff in order to gain entry. In spite of speaking calmly to someone at the front desk (over a sign guaranteeing 100% satisfaction to all guests), and later to the hotel manager, no compensation of any sort was offered. Rather, the hotel manager left me on hold for several minutes while he checked out my story using call and camera records. After determining that my account of events was essentially correct, he still failed to offer any compensation for our bad experience.

we were there on a layover less than 12 hours. Not one of the best Hamptoms but clean and fine for what we needed.