Excellent
9.2
Pros:
Wonderful room on the 8th floor Friendly staff Breakfast
Good
6.3
Pros:
The hotel was at a great central location, super close to everything! The breakfast was amazing and the air conditioner in the room was wonderful to come back to at the end of the day. WiFi was fast. Oh! Also the pool lights changed colors in the evening, so that was cool.
Cons:
There was a card in the room threatening to charge you $40 if you stained/marked a towel. I had thrown a towel over the shower curtain rod after using it, and when I pulled it off it had black marks all over it (I guess the shower curtain rod wasn’t clean). I scrubbed that towel for 30min so I wouldn’t be charged! Once while showering as normal, water actually came up from the floor drain and started flooding the bathroom. I turned off the shower, waited until the water went back down the drain, and cautiously turned the shower back on low pressure and finished my shower. There was not clear understanding between employees. We were looking for a hotel to spend New Year’s at, and the website said their pool would be open until 9:30pm. So we called beforehand to see if New Year’s Eve would be different since it’s a holiday. Over the phone they said the pool would be open until midnight. Upon arrival the front desk said the pool would be open until 9:30, at which point people who bought an expensive dinner could stay at the pool later. When we actually got in the pool that evening employees came out and said the pool was only open until 8:30pm, so they could get ready for the dinner. Also, I didn’t ask for a window in our room because I assumed there would be one. There was no window to see the fireworks that night from our room, just four walls. Not a big deal, because we just went up to the top floor terrace and watched them there (beautiful from the center of the city).
Excellent
10.0
Pros:
Excellent staff, great service, good location, delicious breakfast. Clean hotel. I will come back.
Cons:
Nothing, I will come back.
Excellent
8.8
Pros:
Close to the center
Cons:
A bit expensive
Excellent
9.6
Pros:
Breakfast wqs really good,
Cons:
Elevator wasn't level to the floor, my wife trip on it,
Good
6.3
Pros:
The breakfast was fine... and the location was inviting. The staff very attentive... possibly the man was the owner. I chose this hotel for the great central location in Santa Cruz. The beds were good.
Cons:
This seemed like a family managed hotel which I generally like to support... and I would have given it a more kind review except for 2 things which really disappointed me! :-( The outdoor pool was very cold... so no one could use it... and the hot tub was actually a COLD tub! They told us it was not working at this time. :-( Then when we were checking in they raised the room fee to $72 instead of the $61 displayed on Booking.com site... with no explanation. ( despite the webpage saying that the rate included all VAT, taxes and fees. ) I was tired and just paid it. The next morning at checkout the woman at the desk told me if I cancel my next hotel she would give me the original $61 rate for this next day. Why should I believe her when she already took advantage of me once! In anycase it would have been rude to the next hotel owner... and it was a non refundable rate there... so I would have been paying much more.. and rewarding the previous bad behavior! :-(
Excellent
8.8
Pros:
We spent only one night but was a good choice. The staff is very friendly and professional and they have been really nice with our requests of changing room for a quiter one. The location is perfect. Just few minutes walking to the main beautiful square but in a quite area. Breakfast was really good with fresh juices and fresh bread. It is clean and comfortable, for a stop over is just perfect.