Surf City Inn & Suites

Location & that they take dogs.

Fitted sheets. Sheets without holes. The keys never worked. The rug was awful. The drawers were dirty. The doors were not sturdy & they had been broken & “fixed”. The blinds were badly placed do the sunlight woke you up way too early in the morning.

Room smelled of cigarettes. People partying outside loud next door

Watched a couple funny movies. Getting back my deposit for the room without problems. I made sure to pay cash so I'm not stuck waiting 3 week's for a refund.

Non refundable reservation. Even if you call a week ahead to cancel.

Breakfast..Friendly staff. Good cleaning staff.

Stained carpets. Wires hanging from wall where they had removed T V from second bedroom. Need a paint job.

They don’t care

I booked the wrong date, immediately cancelled and they refused to help me until reluctantly sending an email to booking .com 10 days later, much too late. So I got ripped off for a night’s stay that I never used.

Surly front desk staff. Incredibly unhelpful. When I did stay there another time previously they told me over the phone that early checkin was fine. When I showed up they said that the room was not ready and early checkin was $40 extra and the room was not ready. After a heated argument the phantom fee for being there 30 minutes early was waived and the room was miraculously ready.

The location was good enough. I liked the indoor pool option, although we never made it in.

I requested an early check-in, and was denied, even though it was only one hour early. When I returned I had to stand in line and do the whole check in process again. The room was noisy, I could hear conversations from the parking lot downstairs. On check out, I asked for my receipt to be emailed to me. That never happened. There's too many choices in Santa Cruz to return to this hotel .