|"Perfect walking distance to the boardwalk"||(in 95 reviews)|
|"Beds were very comfortable though."||(in 12 reviews)|
|"The jacuzzi and pool were nice."||(in 75 reviews)|
|"Room smelled horrible."||(in 103 reviews)|
|"However the parking was a nightmare."||(in 37 reviews)|
|"Front office staff very rude!"||(in 45 reviews)|
|dirty room||in 334 reviews|
|indoor pool||in 281 reviews|
|staff was nice||in 181 reviews|
|beach and boardwalk||in 168 reviews|
|parking lot||in 92 reviews|
|front desk||in 64 reviews|
|location was close||in 47 reviews|
|thin walls||in 44 reviews|
|price was good||in 40 reviews|
|charged deposit||in 32 reviews|
|bed bugs||in 31 reviews|
|bed was comfortable||in 21 reviews|
|room was clean||in 21 reviews|
|smoking area||in 21 reviews|
|santa cruz||in 17 reviews|
|falling apart||in 14 reviews|
|feel safe||in 10 reviews|
|flat sheet||in 5 reviews|
Location & that they take dogs.
Fitted sheets. Sheets without holes. The keys never worked. The rug was awful. The drawers were dirty. The doors were not sturdy & they had been broken & “fixed”. The blinds were badly placed do the sunlight woke you up way too early in the morning.
Room smelled of cigarettes. People partying outside loud next door
Watched a couple funny movies. Getting back my deposit for the room without problems. I made sure to pay cash so I'm not stuck waiting 3 week's for a refund.
Non refundable reservation. Even if you call a week ahead to cancel.
Breakfast..Friendly staff. Good cleaning staff.
Stained carpets. Wires hanging from wall where they had removed T V from second bedroom. Need a paint job.
They don’t care
I booked the wrong date, immediately cancelled and they refused to help me until reluctantly sending an email to booking .com 10 days later, much too late. So I got ripped off for a night’s stay that I never used.
Surly front desk staff. Incredibly unhelpful. When I did stay there another time previously they told me over the phone that early checkin was fine. When I showed up they said that the room was not ready and early checkin was $40 extra and the room was not ready. After a heated argument the phantom fee for being there 30 minutes early was waived and the room was miraculously ready.
The location was good enough. I liked the indoor pool option, although we never made it in.
I requested an early check-in, and was denied, even though it was only one hour early. When I returned I had to stand in line and do the whole check in process again. The room was noisy, I could hear conversations from the parking lot downstairs. On check out, I asked for my receipt to be emailed to me. That never happened. There's too many choices in Santa Cruz to return to this hotel .
Nice, but the people living there wreck it for vacation stays
Walking distance breakfast,location
Sat day 7 /1/2017 was scheduled/ reserved for a double bed king siute!! Said i only had a single bed kingsuite !! Told me to take it up with Kayak!!! Only could have 2 & a half people in the room the manager was mean , rasisit, told a potential asian women employee that only the Mexicans cleans well and are good workers said friends and family could not eat or visir in room and after some argument with a friend he alowed for 2hrs to eat and leave.
Do not stay here, save yourself the headache
The refrigerator and stove and sink were nice.
Horrible staff, horrible parking lot. Thin walls and doors. Weirdo tweakers staying there.
Less than friendly staff. Old, non kept up rooms. Peeling paint etc.
The only two things I personally liked about this hotel was its closeness to the beach and boardwalk area and that it was fairly comfortable and quiet
What made this an overall negative experience was the fact that I spent 160.00$ for a night in a hotel that was worth 70.00$ tops
New Years Get Together
The price. The location.
The staff were hard to find unless they needed to complain to their guests about something. Very unaccomidating to simple needs such as a working ice machine.
It was nasty!! Dirty , horrible
We hated everything , so dirty and nasty... Left at 530 in the morning to head home.
Everything !!! Horrible!!
The Surf City Inn & Suites is located near the beach in Santa Cruz, just a 10-minute walk from the Santa Cruz Beach Boardwalk. Also nearby, guests will find the Main Beach, Monterey Bay, Ocean Street, Pacific Avenue, the Santa Cruz Surfing Museum, and the Pacific Garden Mall. Coconut Grove and the Museum of Art and History are within walking distance, as well. Free on-site parking is provided for all hotel guests. Watsonville Municipal Airport is less than 20 minutes from this hotel.
There is an indoor pool and hot tub at this hotel, along with a business center. The front desk is available 24 hours a day. Concierge services, including tour and ticket assistance, are also provided by the hotel. There is an outdoor picnic area for guest enjoyment. Free hotel-wide WiFi is also offered to all guests. Guests can choose from standard or deluxe rooms, suites, premium suites and studios, and the Premier Studio Suite that includes a full kitchen. Pets are allowed at this hotel, although restrictions may apply. Children stay free when using existing bedding.
There are 66 rooms at the Surf City Inn & Suites. All rooms feature individual climate control with air conditioning, a refrigerator and microwave, a desk and phone, TV, and a private bathroom with free toiletries. Ironing amenities are available upon request and guests can enjoy free local calls. All rooms offer private exterior access. There are designated smoking areas on the property which does not allow smoking indoors.
based on 511 reviews
Policies vary by room type and provider.
Surf City Inn & Suites is located at 619 Riverside Avenue, 1.1 km from the centre of Santa Cruz. Cocoanut Grove is the closest landmark to Surf City Inn & Suites.
Check-in time is 15:00 and check-out time is 11:00 at Surf City Inn & Suites.
Yes, Surf City Inn & Suites offers free Wi-Fi.
No, Surf City Inn & Suites does not offer free parking.
No, Surf City Inn & Suites does not offer free airport shuttle service.
Surf City Inn & Suites is 44.3 km from San Jose. Surf City Inn & Suites is 45.3 km from Monterey Regional.
Yes, Surf City Inn & Suites is a pet-friendly hotel.
Yes, Surf City Inn & Suites has a pool on-site.