They don’t care
I booked the wrong date, immediately cancelled and they refused to help me until reluctantly sending an email to booking .com 10 days later, much too late. So I got ripped off for a night’s stay that I never used.
Surly front desk staff. Incredibly unhelpful. When I did stay there another time previously they told me over the phone that early checkin was fine. When I showed up they said that the room was not ready and early checkin was $40 extra and the room was not ready. After a heated argument the phantom fee for being there 30 minutes early was waived and the room was miraculously ready.
The location was good enough. I liked the indoor pool option, although we never made it in.
I requested an early check-in, and was denied, even though it was only one hour early. When I returned I had to stand in line and do the whole check in process again. The room was noisy, I could hear conversations from the parking lot downstairs. On check out, I asked for my receipt to be emailed to me. That never happened. There's too many choices in Santa Cruz to return to this hotel .
Nice, but the people living there wreck it for vacation stays
Walking distance breakfast,location
Sat day 7 /1/2017 was scheduled/ reserved for a double bed king siute!! Said i only had a single bed kingsuite !! Told me to take it up with Kayak!!! Only could have 2 & a half people in the room the manager was mean , rasisit, told a potential asian women employee that only the Mexicans cleans well and are good workers said friends and family could not eat or visir in room and after some argument with a friend he alowed for 2hrs to eat and leave.
Do not stay here, save yourself the headache
The refrigerator and stove and sink were nice.
Horrible staff, horrible parking lot. Thin walls and doors. Weirdo tweakers staying there.
Less than friendly staff. Old, non kept up rooms. Peeling paint etc.
The only two things I personally liked about this hotel was its closeness to the beach and boardwalk area and that it was fairly comfortable and quiet
What made this an overall negative experience was the fact that I spent 160.00$ for a night in a hotel that was worth 70.00$ tops
New Years Get Together
The price. The location.
The staff were hard to find unless they needed to complain to their guests about something. Very unaccomidating to simple needs such as a working ice machine.
It was nasty!! Dirty , horrible
We hated everything , so dirty and nasty... Left at 530 in the morning to head home.
Everything !!! Horrible!!
Room disgusting, heard another patron complain about bed bugs. Property was filthy. Breakfast was cereal and donut.
For the price it was what we expected it to be. The pool and spa were surprisingly pretty nice, despite how humid the indoor pool area was. The staff were all very friendly.
The room was falling apart, lots of damage. The shower was gross - not unclean exactly, but stained and possibly moldy?
smelled over priced horrible parking dirty
A stay at Surf City Inn and Suites places you in the heart of Santa Cruz, within a 15-minute walk of Santa Cruz Beach Boardwalk and Main Beach. Featured amenities include a business center and a 24-hour front desk. Free self parking is available onsite.
Based on 1,645 reviews
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