The location was great and the room was clean and comfortable. Checking in at a video kiosk was a little weird, but the employees were friendly. My only suggestions for improvement would be to add a bedside lamp.
Latest deals for Surf City Inn & Suites
Amenities at Surf City Inn & Suites
- Hot tub
- Free Wi-Fi
- Private bathroom
- Air-conditioned
- Flat-screen TV
- TV
- Indoor pool
- Business centre
- Internet
- Pets allowed on request. Charges may apply.
Reviews of Surf City Inn & Suites
6.8
Okay
1848 verified ratings
Wonderful
483
Very good
209
Good
237
Okay
149
Fair
183
Mediocre
173
Poor
415
Summary of reviews
Pros (+)
Cons (-)
Sort by:Most recent
Score by provider
6.9 out of 10
1434 reviews
5.8 out of 10
68 reviews
8 out of 10
27 reviews
4.5 out of 10
9 reviews
All reviews
Pros (+) Location & that they take dogs.
Cons (-) Fitted sheets. Sheets without holes. The keys never worked. The rug was awful. The drawers were dirty. The doors were not sturdy & they had been broken & “fixed”. The blinds were badly placed do the sunlight woke you up way too early in the morning.
Pros (+) Watched a couple funny movies. Getting back my deposit for the room without problems. I made sure to pay cash so I'm not stuck waiting 3 week's for a refund.
Cons (-) Non refundable reservation. Even if you call a week ahead to cancel.
Pros (+) Breakfast..Friendly staff. Good cleaning staff.
Cons (-) Stained carpets. Wires hanging from wall where they had removed T V from second bedroom. Need a paint job.
Pros (+) I booked the wrong date, immediately cancelled and they refused to help me until reluctantly sending an email to booking .com 10 days later, much too late. So I got ripped off for a night’s stay that I never used.
Cons (-) Surly front desk staff. Incredibly unhelpful. When I did stay there another time previously they told me over the phone that early checkin was fine. When I showed up they said that the room was not ready and early checkin was $40 extra and the room was not ready. After a heated argument the phantom fee for being there 30 minutes early was waived and the room was miraculously ready.
Pros (+) The location was good enough. I liked the indoor pool option, although we never made it in.
Cons (-) I requested an early check-in, and was denied, even though it was only one hour early. When I returned I had to stand in line and do the whole check in process again. The room was noisy, I could hear conversations from the parking lot downstairs. On check out, I asked for my receipt to be emailed to me. That never happened. There's too many choices in Santa Cruz to return to this hotel .
Pros (+) Walking distance breakfast,location
Cons (-) Sat day 7 /1/2017 was scheduled/ reserved for a double bed king siute!! Said i only had a single bed kingsuite !! Told me to take it up with Kayak!!! Only could have 2 & a half people in the room the manager was mean , rasisit, told a potential asian women employee that only the Mexicans cleans well and are good workers said friends and family could not eat or visir in room and after some argument...
Read more
Pros (+) The refrigerator and stove and sink were nice.
Cons (-) Horrible staff, horrible parking lot. Thin walls and doors. Weirdo tweakers staying there.
Cons (-) Less than friendly staff. Old, non kept up rooms. Peeling paint etc.
Location
619 Riverside Avenue, Santa Cruz, CA 95060
What's nearby
- Kuumbwa Jazz Center0.5 km
- Cocoanut Grove0.6 km
- Undertow Roller Coaster0.7 km
- Santa Cruz Beach Boardwalk0.7 km
- Santa Cruz Looff Carousel and Roller Coaster0.7 km
- Museum of Art and History0.7 km
- Santa Cruz Main Beach0.8 km
- Hinds House1 km
- Santa Cruz Museum of Natural History1.1 km
- Mission Santa Cruz1.2 km
- Santa Cruz Wharf1.4 km
- Santa Cruz Harbor2 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Surf City Inn & Suites
Which month has the cheapest rates at Surf City Inn & Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Surf City Inn & Suites is January, with an average nightly rate of $138. The most expensive month is August at $374 per night.
What is the cheapest day to book Surf City Inn & Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Surf City Inn & Suites is Thursday, with an average nightly rate of $135. The most expensive day is Friday at $462 per night.
How far in advance should you book Surf City Inn & Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Surf City Inn & Suites, book around 12 weeks in advance. This could save you approximately 38% compared to booking last minute.
FAQs when booking at Surf City Inn & Suites
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in Santa CruzMost recommended
See most recommended stays in Santa CruzGood to know
Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
1.0 km | San Jose | 44.3 km |