My Trevi Charming & Luxury Rooms

Location was fantastic, literally 2 minutes from the Trevi Fountain. Efren was very nice and knocked with a small bottle of prosecco on New Year's Eve which was a nice touch. The man who checked us in was also very friendly, polite and helpful. Very secure. Three big doors to get through all accessed with your room card.

The room and especially the bathroom was filthy. Dust and dirt all around the skirting boards. Bathroom covered in human hair of all description. The shower had mould in it and urine along the side by the toilet. The shower head had limescale. We had no clean towels or sheets for 3 days, as there was no heating in the bathroom, the towels would not dry. We arrived back to our room after it had been "cleaned" on the second day to no clean towels and the bedding having been left trailing on the floor and the pillows just thrown on top. On New Year's Day we saw no staff whatsoever and our room was left untouched. The bedding didn't fit properly so was very uncomfortable. It also made us itch all night long. I find it incredible that other "reviewers" claim the rooms were "spotless" which makes me wonder if they were made by bonefide guests. Nowhere to apply make up. I had to put a towel in the sink and my make up bag on it. Light in the bathroom very bad for applying make up. When we arrived we found our room right next to a building site and scaffolding. We were lucky it was New Year and no work was being done. Beware of this when booking the "superior double". We were upgraded to the suite for the first night only. The suite is actually a very nice room. We experienced very minimal noise from the street and the room is very spacious. However, that room too was not clean. Again, bathroom dirty and covered in hair. Coffee stains on the window sill and bizarrely footprints on the walls. Skirting boards everywhere covered in dirt and dust. All of the photo's are photo shopped. You will get the exact room you booked but it will look very different when you arrive. The apartments themselves are actually very nice and could be amazing but they need a complete deep clean and then ongoing attention to basic detail. We would have been very happy with our stay if the place had been clean.