Loud false alarms in the middle of the night, 3 days in a row
Problem with check-in!
When I went to check in they said they didn't have my reservation nor did they honor the price I was quoted. I called the customer service number on my confirmation and was told that the hotel would honor this rate. However when I got my checkout bill it was at the higher rate. So I called customer service again, they called the hotel and then let me know AGAIN that the hotel would honor the lower rate. I had to wait for the hotel to figure up the amt to refund me and it was resolved but would have been much easier if the lower rate would have been used all along. Also not sure why they didn't show that I had a reservation!
Too tired to care.
Did not give more coffee in room for second day.
Get rested and ready for anything at the Comfort Inn And Suites Plano East hotel. Only a half-mile from the DART train station in Plano, TX, our smoke-free hotel is perfect for business travelers visiting this bustling Dallas suburb. Host an event here, with meeting space available for 30 to 400 people, and enjoy other essential amenities like free WiFi, free hot breakfast, a fitness center and outdoor saltwater pool. Room features include flat-screen HDTVs, coffee makers, desks, convenient AC and USB outlets, microwaves, refrigerators, kitchen facilities, sofa-sleepers and living rooms. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Policies vary by room type and provider.