Grand Mercure Phuket Patong

Reviews

Pros

"Clean, beautiful, nice pool, lovely facilities." (in 24 reviews)

"Great location, good service, and great food" (in 59 reviews)

"Staff is excellent and helpful." (in 40 reviews)

Cons

"The room has no sufficient lights." (in 16 reviews)

Show reviews that mention

+

patong beach

looks aged

bangla road

uncomfortable mattresses

banzaan market

great location

breakfast was good

swimming pool

bathroom floor was wet

mattresses too hard

able to help

close to shopping

room is too small

distance to bangla

room lighting is dim

nice staff

Excellent

Apr 2018

9.4

Staff were fantastic

Staff were absolutely lovely. Nothing was a problem. Breakfast was fantastic; fresh, well cooked, and a wide array of options. Pool access room was incredibly convenient.

Pool had lots of 'floaties'. All will be from the trees around, but was a bit much. Something about the air con system in the room made the room smell damp and a bit mouldy, but only at night for some reason. (We'd notice if we left and came back to the room after about 7pm, but never during the day). However, we adapted and it wasn't really a bother after you'd been in the room for 15 minutes.
Excellent

Dec 2017

9.7

One of the best

Everything

The check in
Okay

Apr 2017

6.0

I wouldn't stay here again!!

Breakfast was good

The Staff at check-in & especially check- out was unfriendly & sounded rude. I was the only person at that particular time to check-out and was made to wait for about 25 minutes by the lady staff member on the grounds that they needed to check the room I stayed in. The experience was quite humiliating. Room was pretty small with twin beds, the bathroom shower didn't work properly maybe because the housekeeping or technical staff never bothered to clean the nozzles of the same as most of them were blocked.
Good

Jan 2015

6.8

3 1/2 stars. Nice. Nothing special. Better out the

Nice hotel. Clean. Friendly and sweet staff. Decent breakfast buffet. Close to Bangla road and walking distance to Patong beach.

Got rooms on discount. Would not have been happy if I paid $250 like they are listed now. But for $125 it was good.

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