Baan Laimai Beach Resort & Spa

Nothing to say good about this hotel unfortunately. It needs a lot of maintenance to maintain its guest rating

Truely saddened by the service received from the hotel regarding our complaints, they have made no attempt to try and assist in anyway, and their overall customer  service from all staff is very disappointing. We made a comment on check in regarding our complaints and was told no one available to speak to, the next day was told no manager ‪until tomorrow‬, so day 3 we attempted again to speak to a manager and told no not today again. We finally spoke to a lady who advised she was unable to help and suggested we contacted ‪booking.com‬ which then we made contact. On the first morning we attended a poor breakfast option, where the bread has been stale daily, witnessed staff handle fresh fruit with their hands, no gloves and no tongs etc, there is also a small flying bugs surrounding all the fresh food with no covering. Our shower head and soap dish is broken, cigarette burns in furniture, was given 1/3 toilet roll on check in and when we asked for another it was an issue and was only given one. We asked for another as a spare (2 people, small rolls) so we didn’t run out, and was told no. The hotel is advised as a deluxe hotel but is barely 3 star. There is 125 rooms and 8 sun beds in total. The pool gets no sun whatsoever at all in any area and is very cold, very unpleasant. We have been here for 4 days and there has been the same cigarette butts outside and in our pool since we checked in, we don’t smoke and the pool has obviously not been cleaned. The wifi drops out every time you exit a screen or app, and have to re log in. The hotel advertised photos show a sunny pool, but all day no sun at all, leaving us to believe the photos are photoshopped and false advertising. Underneath our room there is leaking pool pipes, the overall hotel is poorly maintained and could do with maintenance, general upkeep needs to be addressed.

Easy to get on a sun bed. Room was clean and spacious.

Staff were rude and didn’t welcome us, very abrupt and was told ‘give me your passport’. Also told so you want a twin room even though I put on the booking it was our honeymoon. Unlike anywhere else we have been in Thailand. Location was so busy, full of stalls selling knock off gear. Also super expensive compared to other parts of Thailand. Very hard to get a taxi we had to pay the hotel 1000 baht to get us a taxi to the airport which they made money on. It’s at least 1 hour 15 minutes to airport and that’s when it’s not busy, took us 2 hours in a private taxi when we arrived. Breakfast was horrendous, catered only to Chinese cuisine which I mind but not for breakfast, unless you wanted fruit or an egg you were stuck. We didn’t even eat breakfast the second day. Terrible experience and glad we only stayed 2 days. If you want a luxury holiday, this is not for you. If you like it busy with clubs it’s perfect.

It’s an absolute joke. I’ve booked two weeks before, arrival in the early hours of the morning I’m sat in reception waiting for them to find my booking 1 hour. After a long journey this is not something you want to do.

Numerous things. The whole place looked tired and old. Patio door not secure in room. No room service after midnight. TV in the room had no satellite channels, working. Breakfast included is 2 out of 10 eggs were cooked and left cold on the side for you to select full of flies when I asked for a fresh one it was like asking for 1000 Bat. But worst of all the two mornings, I need to get up early for diving. No hot water 4 am. I complained but could not wait.. nothing happened no apology. The final straw I got up for my flight at 5 am packed my case and then shower once again there was no hot water after constantly ringing reception eventually the phone was answered and eventually they sent a couple of guys to my room The final straw I got up for my flight at 5 am packed my case and then shower once again there was no hot water after constantly ringing reception eventually the phone was answered and eventually they sent a couple of guys to my room at 6 am there was still no water I need to leave my car was outside they suggested I go to a different room I told them it was too little too late and they can stick it. Lack of respect from the staff it was mocking me for not being able to have a shower at reception they seem to think it was not an issue and it was funny this is the worst place I’ve ever stayed in my life do you want I do believe there are lots of reviews fake I’ve got to be. They gave me nothing in return they demanded I pay my bill before I left.

Not much Terrible hotel.

No Hot water and they don’t care.