Hotel Victoria

Room no 23. Disaster, the bed was broken at the end as was the mattress and the layer on top of the mattress kept on sliding down all night as it wasnt attached to the broken mattress. My legs were at a 45 degree angle from my knees down which was very uncomfortable. Also, a net curtain would have been good. The room was very hot and stuffy so I had to open the window which brough a lot of insects into the room. Then I was accussed of not paying when I brought the key back the next morning. Staff were extremely rude. A very distrusting receptionist was keeping an eye on me while going through their online bookings from the night before to see if I had paid. I offered to show her an email but she said, I can check to see if you have paid or not All in all, it was one of the poorest hotels Ive stayed at in recent memory and possibly the worst service Ive had too.

A bed / mattress / mattress top that are not broken, defected or hugely uncomfortable and impolite staff

Nothing

I did not like the so called ’room’. It was a compartment at attic!! Room ceiling was too low. Only one window of size 50*50cm. Really dark hole!! Also no elevator! We had to climb very steep stairs every day to 3rd floor. Also rooms were dirty. Sound proof, no existing . First nigh there was rave party somewhere quite near. And it stopped only 6am in the morning. We could not sleep a wink! Rooms this hole was very worn and unclean. We paid over 300 euros for these holes. We want our money back!!