Good to know
|Distance to city centre||0.6 km|
|Nearest airport||Ostrava Mosnov|
|Distance to airport||20.3 km|
|"Great location, beautiful clean rooms."||(in 8 reviews)|
|"24h gym, clean, quiet good breakfast ."||(in 30 reviews)|
|"Very nice and clean hotel ."||(in 11 reviews)|
Time of year
Show reviews that mention
|air conditioner||in 6 reviews|
|big room||in 12 reviews|
|breakfast was very good||in 45 reviews|
|city center||in 9 reviews|
|definatly would come||in 2 reviews|
|excellent hotel||in 26 reviews|
|fair pricing||in 2 reviews|
|friendly staff||in 19 reviews|
|great location||in 34 reviews|
|ground floor||in 8 reviews|
|historical building||in 4 reviews|
|interuptions||in 2 reviews|
|location and the breakfast||in 31 reviews|
|ostrava||in 5 reviews|
|previous answer||in 2 reviews|
|receive any genius||in 2 reviews|
|value for money||in 13 reviews|
The quietness,comfort,breakfast was excellent. Evening meal in the restaurant and the bar were excellent.
Towels were basic. Television had no signal. We asked a few times at reception but it was not rectified. Bathroom shampoo etc were not replenished. Dry pleasant
Well sited comfortable hotel with good parking and gym facilities. There was a good choice and standard of breakfast, and this was reflected also in bar and dining facilities. Altogether an excellent hotel to which we expect to return.
It was all good.
Nice old building in the city centre with secure central parking
Generally very good, breakfast selection could be improved.
An empty minibar by default!
The room was clean, convenient location. The welcome drink (a small bottle of water) was very nice to receive, especially in this heat.
I'm traveling a lot and use booking quite often. I know that we are all human and the human factor happens, so I never focus on the little things. This is my first negative review (in my life). I will not call myself a woman with high demands. But the ratio of price and quality in the hotel does not correspond to reality. I will not describe all the details, just give one example, after which our trip was noticeably spoiled. When visiting the Wellness in the hotel I highly recommend everyone to check what key is in your locker. When my boyfriend tried to open the locker after finished using the sauna, he couldn't do it. When asking for information on reception (it was night), we were assured that everything is under control and that in the morning, at 8am we will get our stuff (there were his clothes, sneakers, credit card, and all documents). On the next day around 10am, at our inquiry as the problem has been fixed, they simply said that the locker will be opened the next day. They didn't take into consideration how we can go outside without his shoes and documents and that we have our own plans for this trip, nobody cared. Only after we were indignant, employees opened a locker. We received no apology from the hotel. On the contrary, we were told that this could not happen by accident and that we did not use the right key. No answer to the question from our side, where is the right key? And how did the wrong one get there? And how with the wrong key locker has been closed? They didn't answer us. And the managers very openly show their emotions and does not skimp to give comments. As a result, we found the strength to thank for the help and wanted to complete this negative experience and misunderstanding on something positive. But on our thank you, the Manager just ignored us :)))) I will never stay in this hotel again. And I won't recommend it to anyone. For the money in the Ostrava, you can find a much better solution.
Mercure Ostrava Center is a brand new 4-star hotel in Ostrava city center, with 139 rooms, a restaurant, bar, summer terrace, fitness area with a steam bath and excellent meeting facilities fully equipped with state-of-the-art technology. The hotel is 10 minutes from the central station and within walking distance of the cultural and commercial districts of the city as well as the famous "Stodolni" street.
based on 2,767 reviews
Things to know
- Clean rooms
- Spacious rooms
- Friendly service
- Professional service
Policies vary by room type and provider.
Reviews about Mercure Ostrava Center Hotel
Most popular landmarks
- Stodolni 342 m
- New City Hall 399 m
- Ostrava Museum 0.6 km
- Bazaly Stadium 1.1 km
- Silesian Ostrava Castle 1.3 km
- Museum of Mining 3.5 km
|Ostrava Mosnov||20.3 km|
|Katowice Pyrzowice||90.4 km|
|Ostrava Main||2 km|