Hacienda Bali

The location is good and quiet even though there is a lot of construction around. The pool is a nice size

This stay was a bit frustrating for us. Our villa was not available at check in which meant we had to move to another villa for the night (with two kids and already moving villas on our holiday this was not fun nor expected). We were given two complementary massages (Not easy with kids) as an apology (worth about 25 US dollars). The power went out during the night and we had no water that night in the villa. We also called the front desk to have ice delivered to our villa (as all of the ice trays were empty in the freezer) they told us there was no ice because the kitchen was closed (in the middle of the afternoon). My husband ended up renting a scooter to venture out to get ice- this seems like a simple thing for hacienda to provide. Also when we moved villas the next day after agreeing on a time to help us move, when we called they said they couldn’t help move us as the staff was on break at that time... very frustrating when we are paying for a service and we should not of had to move villas in the first place. We should of been given the night free of charge. The cleanliness was just okay. The towels were not super clean as they had been sitting for a long time, the mosquito net around our bed and day pillows looked like they haven’t been cleaned in a long time, the plates and bowls in the kitchen were not properly cleaned when we got there. The pool size and layout was great but it looked like it had not been vacuumed in a long time. When we arrived nothing was set up- pool chair cushions were not even on. The blinds were draw every night and pool cushions put away but then no one came to open them or set up till sometimes late afternoon. Of course we could do this by ourselves but would expect this for a villa. Also, we did laundry there and were absolutely shocked at how expensive it was (10x normal price). We have stayed at hacienda about 4 times but will not be returning.