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Hilton New Orleans St. Charles Avenue

Hilton New Orleans St. Charles Avenue

8.3
Excellent

Based on 1,859 reviews
 
333 St. Charles Avenue, New Orleans, LA 70130, United States
  +1 504 378 2800
Hilton New Orleans St. Charles Avenue - New Orleans, LA, United States
Fri 17/8
Sat 18/8
Compare vs KAYAK |
Hotels.com $168
KAYAK $174
Hilton $177
Hotels.com
per night
KAYAK
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Hilton
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Rooms

Fri 17/8
Sat 18/8

Leisure rooms

$229+

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Bed type
Provider
Nightly base price
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King bed
$229 per night
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King bed
$229 per night
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King bed
$238 per night

King rooms

$184+

Photo
Bed type
Provider
Nightly base price
IMAGE
King bed
$184 per night
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King bed
$184 per night
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King bed
$185 per night
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King bed
$192 per night
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King bed
$197 per night
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Unknown
$229 per night
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King bed
$234 per night
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King bed
$236 per night
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King bed
$238 per night
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King bed
$261 per night
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King bed
$261 per night
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King bed
$266 per night
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Unknown
$315 per night
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Unknown
$315 per night
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King bed
$316 per night
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King bed
$318 per night
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King bed
$318 per night
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King bed
$318 per night
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King bed
$318 per night
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Unknown
$321 per night
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King bed
$322 per night

Double rooms

$168+

Photo
Bed type
Provider
Nightly base price
IMAGE
Double bed
$168 per night
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Double bed
$192 per night
IMAGE
Double bed
$195 per night
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Double bed
$195 per night
IMAGE
Double bed
$195 per night
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Double bed
$234 per night
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Double bed
$238 per night
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Double bed
$245 per night
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Double bed
$245 per night
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Double bed
$251 per night
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Double bed
$268 per night
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Double bed
$268 per night
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Double bed
$272 per night
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Double bed
$294 per night
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Double bed
$319 per night
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Double bed
$323 per night
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Double bed
$371 per night
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Double bed
$371 per night
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Double bed
$383 per night
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Double bed
$420 per night
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Double bed
$420 per night
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Double bed
$446 per night
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Unknown
$489 per night

Deluxe rooms

$174+

Photo
Bed type
Provider
Nightly base price
IMAGE
Double bed
$174 per night
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Double bed
$212 per night
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King bed
$219 per night
IMAGE
King bed
$220 per night
IMAGE
Double bed
$236 per night
IMAGE
King bed
$238 per night
IMAGE
Unknown
$238 per night
IMAGE
King bed
$239 per night
IMAGE
Double bed
$248 per night
IMAGE
King bed
$272 per night
IMAGE
King bed
$272 per night
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King bed
$278 per night
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King bed
$288 per night
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Double bed
$299 per night
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Double bed
$299 per night
IMAGE
King bed
$306 per night
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Double bed
$318 per night
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Unknown
$318 per night
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King bed
$330 per night
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King bed
$333 per night
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King bed
$465 per night
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Unknown
$583 per night

Executive rooms

$258+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$258 per night
IMAGE
Double bed
$278 per night
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King bed
$294 per night
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Double bed
$296 per night
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Unknown
$303 per night
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Unknown
$309 per night
IMAGE
Double bed
$312 per night
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Unknown
$329 per night
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Unknown
$330 per night
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Unknown
$330 per night
IMAGE
King bed
$333 per night
IMAGE
Double bed
$333 per night
IMAGE
King bed
$334 per night
IMAGE
King bed
$334 per night
IMAGE
King bed
$344 per night
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Double bed
$350 per night
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Unknown
$355 per night
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Double bed
$356 per night
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King bed
$361 per night
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Unknown
$364 per night
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Unknown
$364 per night
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Unknown
$364 per night
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Double bed
$367 per night
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Double bed
$367 per night
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Double bed
$437 per night
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Unknown
$437 per night
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Double bed
$466 per night
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Double bed
$476 per night

Standard rooms

$307+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$307 per night
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Unknown
$565 per night
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Unknown
$598 per night

Reviews

Pros

Traveller rating

248
102
44
12
15

Time of year

Traveller type

Show reviews that mention

+
french quarter
st charles
mardi gras
distance to the french quarter
bourbon st
walking distance
valet parking
good location
night or valet
visit new orleans
great staff
hot water
great hotel
bed was comfortable
room was clean
location and room
location walking
hot tub
  • Good
    Jan 2018
    6.2

    location is excellent and in an historic building

    Front desk staff very rude; claiming problems with reservation made with hotels.com; pool closed for maintenance without any notice.

  • Excellent
    Jul 2017
    10.0

    Location, service of staff, willingness to help

    Everything was great

  • Excellent
    Jun 2017
    8.2

    Really Great Hotel with One Big Exception

    Had a really great time in New Orleans and coming back to our hotel room was always a treat. Fantastic price for a very comfortable room and the staff were all very friendly and helpful.

    What I did not appreciate was when I went to check out, I was told that mI was being charged for a night of valet: $42. I explained I didn't have a car in NOLA and that we've relied on Lyft the entire time. The staff asked that I was sure I didn't use valet or that maybe a friend had spent the night. I explained again, calmly if somewhat confused, that no, it was just the two of us and that had we a friend with a car, we'd use their car and not taxis/Lyft. I was told it would be taken care of but after breakfast, we went back to the front desk just to make sure. There I was told that someone had used my name to add this charge to my account, asked again if I was sure I didn't have a friend visit - as though this prompt would jog my memory of a friend I'd forgotten about visiting. The manager came out and told me that I would still be charged the $42 until they could launch an "investigation" and then reimburse me. I didn't argue too much but I feel it really is ridiculous that a customer should bear any financial burden for their mix-up. I cannot explain the circumstances but I know I had no car and no guests, so why must I be charged $42 for a mistake made by an international company? I feel as though Hilton could eat the cost of an unsolved mystery, rather than treating the guest as untruthful until proven otherwise. It just seems like bad business and it left a really bad taste in my mouth at the end of a stay at an otherwise lovely stay. No word as to how long this investigation process will take.

  • Excellent
    Jan 2017
    9.7

    Generally a very good stay

    Staff was quick, friendly and helpful Bathroom was first-rate; excellent fixtures and amenities Large room by NOLA standards Great location Plugs by the bed Lobby is very inviting

    TV difficult to navigate; few stations Pocket door to bathroom not ideal, and ours did not close; however, when we reported this, it was promptly fixed Lots of streetcar noise and sidewalk music on 4th floor facing St. Charles Bedside USB charger did not charge; however, adjacent socket worked; would have been nice to have this on both sides of the bed

  • Excellent
    Jun 2016
    9.7

    Delay in getting towels when calling Response time was greater than 30 minutes

  • Excellent
    May 2016
    10.0

    Good Location, nice room and comfortable bed. Friendly staff. I'd stay there again!

  • Good
    Dec 2015
    8.0

    LOCATION

    Asked for wash rags twice. Even went down to front deak in person. Never got them.

  • Good
    Oct 2015
    8.0

    Location was convenient, it is walking distance to the French quarter. Staff was friendly, room was clean.

    Parking is pricey. It is across the street and it is $25 for 24hrs. Beds were really small. Bathroom was also small.

  • Excellent
    Oct 2015
    10.0

    So much better than the 4 points Sheraton!!!

    Loved this hotel! Wish we would've booked all 4 nights here! The only reason we stayed here Saturday night was because the Sheraton on Bourbon didn't have a room available. We had booked the Sheraton sun through weds and then decided we were going to New Orleans Saturday also. Needless to say, will stay here anytime I go to New Orleans! AWESOME hotel! Beds are very comfortable and the bathroom was huge! And this hotel is well within walking distance of the French Quarter! Staff is very friendly!

  • Okay
    May 2015
    5.4

    An expensive stay

    Close to French Quarter.

    Very expensive for the quality of the room, our windows were facing a wall, the room was located on the third floor. The front desk had poor customer service.

  • Good
    May 2015
    6.5

    Poor Resolution to Issues

    The room was spacious (we chose space over views) and the beds were comfortable. Very clean and the maid service was excellent - my colleague's wallet fell out of her bag inside the room as we rushed out to dinner and the maid put it on the center of the bed so we could see it immediately when we got back. The room was quiet (on the top floor) and the location is an easy walk to the French Quarter.

    Tried to order room service and couldn't get through to either the number in the menu or the number on the phone (which were different). After half an hour, called the front desk and told them the issue; they said they would call the restaurant manager and have her call my room directly. That took another half an hour and then the order I got was wrong. Didn't have time to call and correct it, so I paid $35 for the wrong breakfast and went outside the hotel the rest of the trip. Should have realized when there wasn't a pre-order form to place on the door that ordering breakfast in might not be a regular routine? When checking out, I asked for a copy of the bill showing the total paid with a zero remaining balance, which I need for travel reimbursements at work. Was told I would need to get that through the booking service (I used Kayak, which I find dependable). I was able to convince the person checking me out that I needed a hotel bill that showed I do not owe any balance, but this shouldn't require so much time and explanation - don't people stay here frequently enough for business that staff understand the standard documentation process? As a frequent traveler, I haven't had this issue anywhere else with a rating above 3 stars.

  • Good
    Apr 2015
    8.0

    Nice Hotel-Would go back

    Good location. Close enough to walk to the French Quarter but far enough away to get out of the craziness and noise. Right on St. Charles streetcar line- very convenient. Very large room and bathroom. Very clean. Great bed. Good towels. Would definitely stay here again!

    Expensive but then it is New Orleans! Price was pretty much on par with other hotels of the same type. Huge bathroom but almost nowhere to hang towels. Another towel rack or a few more hooks would have been nice and there was plenty of room for them.

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About

Overview

The Hilton New Orleans/St. Charles Avenue hotel in Louisiana is located in the heart of the New Orleans Central Business District, three blocks off Canal Street and blocks from the world-famous French Quarter and Bourbon Street. This landmark building was built in 1926 as the Masonic Temple and was the second high-rise to be built in the Central Business District. The Hilton New Orleans/St. Charles Avenue hotel has undergone an $11 million renovation and has re-emerged as the newest upscale, premier hotel experience in the Crescent City. The architecture, exquisite woodwork and other design detail from the artisans of the 1920s is evident throughout the hotel and highlighted by the original chandeliers at the main entrance, original marble floors and walls, and the elaborate, hand-crafted inlay tile ceiling in the Grand Entry Hall. Walk into the Hilton New Orleans hotel and take a step back in time to luxury hotels of the past - hotels that made New Orleans, Louisiana famous. Uniquely sophisticated and elegantly designed, our hotel boasts 250 superior guest rooms including 25 dignitary suites and the five-bedroom Grand Suite. Our world-class restaurant and lounge offer breakfast, lunch and dinner selections as well as in-room dining options that include a 24-hour, in-room dining menu. Our French Quarter area hotel on St. Charles Avenue in Louisiana has 12,000 sq. ft. of flexible function space including multiple break-out rooms with the same attention to detail and preserved or restored to reflect their most opulent past glory. From weddings to corporate board meetings and anything in between, our hotel is one of the favorite gathering places in New Orleans, Louisiana. Wherever you are going - all roads lead to the Hilton New Orleans/St. Charles Avenue hotel. Travel Should Take You Places.

Hilton

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.3 Excellent

Based on 1,859 reviews

9.1

Location

8.7

Food

5.5

Breakfast

4.4

Value for money

Things to know

  • Comfortable beds
  • Friendly service
  • Clean rooms

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Fitness centre
Increased accessibility
ATM on-site
Business centre
Internet
Wi-Fi
Concierge service
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
No smoking
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24 Hour Front Desk
Safe
Pool table
Storage available
Lift
Hairdryer
Cable or satellite TV
Coffee shop
Pets not allowed
Wedding services

Photos

Hilton New Orleans St. Charles Avenue - New Orleans - Building All photos (35)
Hilton New Orleans St. Charles Avenue - New Orleans - Banquet hall Banquets (1)
Hilton New Orleans St. Charles Avenue - New Orleans - Bar Bar (2)
Hilton New Orleans St. Charles Avenue - New Orleans - Bathroom Bathroom (1)
Hilton New Orleans St. Charles Avenue - New Orleans - Bedroom Bedroom (7)
Hilton New Orleans St. Charles Avenue - New Orleans - Bathroom Bathroom (1)
Hilton New Orleans St. Charles Avenue - New Orleans - Bedroom Bedroom (7)
Hilton New Orleans St. Charles Avenue - New Orleans - Building Building (1)
Hilton New Orleans St. Charles Avenue - New Orleans - Business centre Business centre (1)
Hilton New Orleans St. Charles Avenue - New Orleans - Gym Gym (3)
Hilton New Orleans St. Charles Avenue - New Orleans Hotel amenity (1)
Hilton New Orleans St. Charles Avenue - New Orleans - Living room Living room (1)
Hilton New Orleans St. Charles Avenue - New Orleans - Lobby Lobby (3)
Hilton New Orleans St. Charles Avenue - New Orleans - Lounge Lounge (3)
Hilton New Orleans St. Charles Avenue - New Orleans - Meeting room Conference (7)
Hilton New Orleans St. Charles Avenue - New Orleans - Outdoor view Outdoors (1)
Hilton New Orleans St. Charles Avenue - New Orleans - Pool Pool (1)
Hilton New Orleans St. Charles Avenue - New Orleans - Restaurant Restaurant (2)

Location

Most popular landmarks

  • Audubon Butterfly Garden and Insectarium 0.4 km
  • New Orleans Musical Legends Park 0.6 km
  • Saenger Theatre 0.6 km
  • Audubon Aquarium of the Americas 0.7 km
  • Louisiana Children's Museum 0.7 km
  • New Orleans Pharmacy Museum 0.8 km

New Orleans travel guide

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