Ace Hotel New Orleans

New Orleans, LA
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734 reviews
Thu 7/12
Mon 11/12

About Ace Hotel New Orleans

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Freebies
    This stay includes Wi-Fi for free
Located in the Warehouse District of New Orleans, within a 5-minute walk to Harrah's Casino, Ace Hotel New Orleans features a rooftop bar and award-winning restaurant. The hotel has a seasonal outdoor pool, fitness center, and guests can enjoy live music on-site. Rooms offer a flat-screen TV, refrigerator and fully-stocked mini-bar. A seating area is included for your convenience. Every room has a private bathroom with bathrobes and upgraded bath products. The hotel is decorated with artwork from local artists and friends of the property. You will find gift shops and several meeting spaces at the property. Valet parking is available on site day and night. Room service is available. Stumptown Coffee Roasters, the on-site coffee shop, offers coffee drinks and refreshments. Josephine Estelle serves Italian cuisine with a Southern flare. Guests can enjoy oysters and craft cocktails at SeaWorthy. The French Quarter is 1 mi from the property.We are 10 minutes walk from The Mercedes-Benz Superdome. The nearest airport is Louis Armstrong New Orleans International Airport, 11 mi from the property.

Latest deals for Ace Hotel New Orleans

Thu 7/12
Mon 11/12
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King room
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Deluxe room
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Double room
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Standard Room
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*Total includes estimated local taxes & fees payable on check out.

Prices are based on the total costs of the stay, including taxes and fees.

Amenities at Ace Hotel New Orleans

  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV


  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned

Accessibility and suitability

  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Lift
  • Allergy-free room
  • No smoking
  • Designated smoking area


  • Minibar
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Refrigerator

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • Hand sanitiser in guest accommodation and key areas
  • 24-hour security
  • Disinfection of high-touch surfaces

Services and conveniences

  • ATM on-site
  • Safety deposit box
  • Concierge service
  • Meeting/Banquet facilities
  • Room service
  • 24-hour front desk

Media and entertainment

  • Radio
  • Flat-screen TV
  • Cable or satellite TV
  • TV

Parking and transportation

  • Parking
  • Valet parking
  • Private parking


  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Things to do

  • Bicycle hire
  • Evening entertainment
  • Night club


  • Pool bar
  • Outdoor pool
  • Pool with a view


  • Hairdryer
  • Bathrobe


  • Terrace/Patio
  • Garden


  • Fax/photocopying
  • Desk


  • Seating area
  • Storage available


  • Wardrobe or closet

Family friendly

  • Kids meals


  • Fitness centre

Reviews of Ace Hotel New Orleans

Very GoodBased on 734 verified guest reviews

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4.0 Mediocre
It’s a disguised budget hotel. Reasonably priced with the BAREST room. Lobby and roof are fun and aesthetic. Rooms have a black toilet, two thin loose sheets sandwiching a duvet insert, concrete floors (no rugs or carpet). This is good for a young group who don’t really care but if you’re looking for quality sleep, this isn’t it.
9.7 Wonderful
Pros:I really enjoyed the rooftop pool area and getting coffee in the great coffee shop downstairs. The hotel had a bit of a funky vibe but still a little luxurious. I enjoyed the atmosphere and it really seems they pay attention to what people are looking for on vacation
Cons:Very minor. But lighting was very poor in hallways elevators and in the room and could give a dingy feeling sometimes
10.0 Wonderful
Pros:Ace is well designed with NoLa touches throughout. it is a very happening place in NoLa, with a full event calendar. We went to a dance party on Friday at Ace and the next afternoon there was a dance competition. Stumptown coffee is adjacent to the hotel so great coffee guaranteed. Located in the Warehouse district , 10 min walk to French Quarter and around the corner from the St. Charles street car stop. Staff was very friendly.
Cons:it is can get busy and crowded so if you are looking for something quit and private, Ace is probably not for you. Charge for water. Mattress was not very comfortable.
10.0 Wonderful
Pros:My husband and I stayed at the Ace for three nights in July. We had read some reviews about poor AC, so I was concerned that we may not have the most comfortable room. I was wrong. Our room was great and COLD (in the best way). Check in was way and pleasant. The coffee shop and restaurants connected to the hotel, as well as the shops like Freda, were great. The lobby is a popular hangout and had an awesome reggae band Saturday night. The pool area was busy but also pleasant. Clean room. Comfy bed. Highly recommend.
Cons:Wish they offered room service.
5.7 Fair
Pros:I enjoy the general aesthetic and vibe of Ace hotels, and I've always liked the playful elements they throw in that really add to the overall experience.
Cons:The room we were in was kind of terrible. Light switches were located in inconvenient and counterintuitive places, the bed was entirely too big for the room, the doors kept sticking (the room door had to be yanked open and slammed shut, repeatedly, which i'm sure our neighbors loved; the bathroom door closed just fine, but required patience and strategy to open), and the location of the bed meant that only one side got a nightstand. I ended up having to put my phone and glasses on the top of the headboard, which was kind of precarious. I hope this was just one bad room, but I honestly doubt I'll ever have a chance to find out if that's true.
6.0 Okay
Pros:Pool, bar, restaurant, minibar, room service and location were great.
Cons:Our flight arrived early, around 1:00 so we checked in with the front desk, knowing our room probly wouldn't be ready. They checked us in, stowed our bags and got our number and said they would call when our room was ready. By 4:15 when we hadn't heard anything we headed back to see what was up. The front desk had just forgotten to call went ahead and told us our room was ready and gave us a key. The hotel lobby/bar is so beautifully done. And then we got to our room... The Art Deco lighting, while cool in theory doesn't nearly shed enough light in the very dark rooms. Especially since one nightstand was missing it's lamp all together and the over head lighting fixture was only partially working. In addition the very heavy doors close behind you automatically and do not have a "soft close" feature so doors are constantly slamming up and down the hallway which is incredibly loud, especially while trying to sleep. To add to the discomfort neither the beds nor pillows were particularly comfortable. This was our first getaway without our baby and even as sleep deprived parents of a six month old... we weren't able to get a good nights sleep. This wasn't helped by the visit from housekeeping at 8:00am on the day of check out nor the 2 subsequent visits by staff to see if our room was empty all before 9:45am. Not quite as bothersome but still disappointing were stains on the bathroom linens, only one robe in the closet, and the cable box dangling from the tv that was mounted to the wall. There is a fine line when decorating with a minimalist aesthetic and unfortunately without proper upkeep the room just looked bare and run down. Not good for a hotel less than a year old. Lastly, and this is more of a design flaw, in my opinion, the beautiful large window in our room had 2 shade options 1) a sunscreen that offered a light filter from outdoor light and 2) full shutters that can either be open fully or closed fully. If you open them partially, the light that comes through shines directly on the pillows, so right in your face, and fully closed you are in a tomb, which is great if you want that...but good luck getting to the bathroom because it is pitch black. No small illumination option in the bathroom to light your way. Oh and the bathroom... no vent or fan in the room or bathroom, so if someone goes to the bathroom and you don't want to smell it, you pretty much just have to leave the room. No matches, either. (Sorry probably too much information, but...a real issue!) Also, the water pressure and temp were set so low after showering I contemplated waiting until I got home to avoid having to take another Luke warm shower. I hate writing this! I'm not a complainer, just honstly beside myself with this experience. I historically love Ace Hotels and have stayed at several of their properties and have great experiences, which is why I booked the room here for our New Orleans getaway. So disappointing, hope they improve.
8.5 Very Good
Pros:Overall it was a good experience.
Cons:The room was 45 minutes late being prepared for us and it mad us a little late getting to a meeting place for our party.
9.7 Wonderful
Pros:Very comfortable and hip vibe. There was also a great band at their in-house music venue.
6.0 Okay
Pros:I used to live down the street. The Hotel is in a great location, close to lots of great restaurants, and close to many businesses. I was excited to stay here as they have live music every night, a good restaurant, and lots of young people hanging out.
Cons:I believe the Hotel went way too far when trying to be 'hip'. 1. Upon check in the front desk attendant was not polite, sighed ignored my request twice when I asked for the corporate rate then made me wait 5+ minutes while she waited to ask her manager (I told her to ask him when he was free and get back to me - this never happened). 2. The hotel room AC only goes down to 68F which felt much more like 75F when trying to sleep. I have seen other reviews which also mentioned the same thing. 3. Each time I valeted my car (with a standard transmission) it took the valet over 15 minutes to retrieve it. Upon check out, the valet showed up in my car with it stinking of burning clutch. I noticed a new dent in the door, and pointed it out to the valet at which point he shook my hand and said "I never drove a manual before and I just taught myself how to on your car. Thanks so much."


600 Carondelet Street, New Orleans, LA 70130

What's nearby

  • Louisiana Children's Museum0.6 km
  • The National WWII Museum0.7 km
  • Audubon Butterfly Garden and Insectarium0.7 km
  • Saenger Theatre0.9 km
  • New Orleans Musical Legends Park0.9 km
  • Audubon Aquarium of the Americas0.9 km
  • New Orleans Pharmacy Museum1.1 km
  • Jamie Hayes Gallery1.2 km
  • Preservation Hall1.3 km
  • Saint Louis Cathedral1.3 km
  • Jackson Square1.3 km
  • Louisiana State Museum1.4 km



Check in anytime after 15:00, check out anytime before 12:00


Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Ace Hotel New Orleans

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Ace Hotel New Orleans

  • What can I have for breakfast at Ace Hotel New Orleans?

    Start your day with a hearty breakfast at Josephine Estelle restaurant, which is open daily from 7:00 am. Italian-inspired options include the Farmer’s Breakfast with Tuscan vegetables, peperonata, basil, and a poached egg, and the Fried Chicken Biscuit with Calabrian honey butter and dill pickles. Healthy alternatives include quinoa bowls, quiche, homemade yogurt, vegan oatmeal, and fresh fruit. The restaurant is also open for brunch on the weekends from 7:00 am to 2:00 pm, serving specialties such as BBQ shrimp and grits, short rib benedict, and the BEC Breakfast Sammy with croissant, applewood smoked bacon, and a fried egg. Guests can also choose from a wide selection of signature cocktails.

  • Can I reserve a late check-out at Ace Hotel New Orleans?

    The regular check-out time at Ace Hotel is at 12:00 pm, but if you would like to stay in your room for a little longer, you can pay a late check-out fee to stay in your room until 5:00 pm.

  • Does Ace Hotel New Orleans have any live music or entertainment?

    Dedicated to celebrating New Orleans music, The Three Keys is a popular venue inside the Ace Hotel. Live music and entertainment is offered almost every night, including brass bands, DJs, and drag shows, as well as special events and weekenders featuring music, art, and culture. Music genres range from New Orleans Jazz, to R&B, soul, tech, and much more.

  • Is Ace Hotel New Orleans a good venue for a private party?

    Host your next cocktail party or private function at Ace Hotel New Orleans, and select from private dining rooms, spacious halls, courtyard spaces, and flexible function rooms. Whether you are planning an intimate affair or a large function, gourmet catering can be arranged for your group, from buffet breakfasts and sit-down dinners, to hors d’oeuvres and a wide dessert selection. Full bar packages can also be organized, as well as attendants, bartenders, and security personnel.

  • What kind of accessible amenities are available at Ace Hotel New Orleans?

    Ace Hotel New Orleans has a number of ADA compliant rooms, including Ace Suites, Corner Suites, and Double rooms with accessible bathrooms. In the case of emergencies, visual fire alarms have been installed. Braille signage can be found in all guest rooms and public spaces, and a pool lift is available at the Alto rooftop pool for easy pool access.

  • Which room should I book at Ace Hotel New Orleans?

    If you’re traveling to New Orleans with family or a group of friends, Double rooms are furnished with two double beds with hypoallergenic mattresses to accommodate four guests. Deluxe amenities include a flat screen television, Smeg refrigerator, Tivoli Radio, and original artwork on the walls. Suite rooms for two include a king bed, custom cotton matelasse quilt, and window seats, as well as a Music Hall turntable and an acoustic Martin guitar. Room service is available until 11:00 pm and all rooms are pet-friendly. Opt for the Mangiare add-on and receive a daily voucher to spend on coffee, cocktails, and meals at the hotel.

  • Where is Ace Hotel New Orleans located?

    Ace Hotel New Orleans is located at 600 Carondelet Street in Central Business District, 0.5 km from the centre of New Orleans. Louisiana Children's Museum is the closest landmark to Ace Hotel New Orleans.

  • When is check-in time and check-out time at Ace Hotel New Orleans?

    Check-in time is 15:00 and check-out time is 12:00 at Ace Hotel New Orleans.

  • Does Ace Hotel New Orleans offer free Wi-Fi?

    Yes, Ace Hotel New Orleans offers free Wi-Fi.

  • How far is Ace Hotel New Orleans from the airport?

    Ace Hotel New Orleans is 18.5 km from New Orleans Louis Armstrong. Ace Hotel New Orleans is 108.6 km from Gulfport Biloxi Regional.

  • Does Ace Hotel New Orleans have a pool?

    Yes, Ace Hotel New Orleans has a pool on-site.

  • How does KAYAK find such great Ace Hotel New Orleans hotel deals?

    KAYAK scours the web for all room deals available at Ace Hotel New Orleans in New Orleans and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Ace Hotel New Orleans and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Ace Hotel New Orleans.

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Good to know

Value for money


Distance to city centre

0.5 km

Nearest airport

New Orleans Louis Armstrong

Distance to airport

18.3 km