Sheraton Munich Arabellapark Hotel

The hotel has rooms with nice view over Munich. We stayed at level 18 which was very nice. There is also a fitness center and a pool located at floor 22 with gorgeous views over the city. The breakfast has a great variety of foods suitable for most picky clientele. Even the filter coffee had good taste and was quite strong.

We had last minute change of plans and had to take our 3-year-old son with us together with the 1-year-old infant which we mentioned in the booking. We did not think it would be an issue because in the booking conditions stated that Children are welcome - 0 - 2 years Can use a cot upon request, 12+years Can use an extra bed upon request for 60 EUR/night. At check-in we were asked to pay for two rooms (so double the price), even if we could not really need the second room. Even if we requested a baby cot in the room, it has not been provided. The staff was more focused on charging us double the price then accommodating a request that we placed in advance. We were explained that for safety reasons they cannot allow 4 people in the room even if two of the people were an infant and a 3-year-old. Although we paid the same rate for the two rooms, one did not include breakfast. We had to undergo the humiliation at the restaurant entrance of being told that our room does not have breakfast. It was again unfair because we specifically booked the room with breakfast included. It was by the mercy of the lady at the restaurant entrance that we were allowed in because one room had breakfast included. Although the check-out was until 12:00, at 9:00 one of the rooms was already cleaned for the next customer and my personal belongings were removed and were to be placed with the "lost-and-found". It was by sheer luck that I met the housekeeper in the hallway and retrieved my stuff before having to look for it at the lost-and-found. I am pretty sure that it was not the fault of the housekeeper, it's just a terrible internal procedure of the hotel. Traveled much in this life and stayed from bunk-bed hostels to 5-star hotels, but never felt so humiliated and unwelcome as here. First and last time with any Sheraton on this planet.

The location was very lively with cafes and supermarkets all in walking distance.

The cleanliness level could use some improvement. Some staff members carried a rude tone.