Hotel Bawa Continental

Service and rooms were clean and comfortable.

During check out, person at front desk charged Rs300 extra but it mentioned 'Guest Refund' !!

Comfy bed, location, and staff

Bad smell in the room.

The room was small but nice size for me as I was by myself. The bed was confortable and I appreciated the shower room. I liked the fact to have two botles of water but i would suggest to offer bigger bottles. I loved the fact that there was the possibility to make some tea (tea kettle). There is also a possibility to make instant coffee for people who like it. I would suggest a bigger variety of tea. The airport is pretty close to the hotel, and the driver on the second fare (on check-out day) was very nice. I forgot my traveling cover/pillow in the car though

I cannot say much about the hotel itself or the room as my stay was for less than 24 hrs. Regarding the staff, I think there is a lack of communication. In the exchanges by "email" through booking.com, several weeks prior check-in day, I made sure to ask for every I information I would need, especially regaring the cost of the fare, and I made sure to give them all information they would need regarding my flights (landing and departure time). I was told it was well registered on the file but kept on receiving from time to time a communication again for information about me. I even sent a message to give them my local phone before I'd get there and got an email acknowledging receipt of that information and thanking me for it. At pickup time, I called the hotel as I was waiting for a long time already, three time a person hang up after I him my name. When I finally got someone on the phone, the person even ended up telling me that I called too late to ask for a fare so I need would have to wait an extra hour. I had to insist that everything was settled a while ago and got transfered to someone who confirmed everything that I said though she asked for my phone number and I had to say that it should be registered already further the answer I got. Also, in the emails, they indicated that cost from domestic flight terminal was lower than the one from international flight terminal but they ended up making me pay for the higher price though i came from domestic flight. I was too tired when I got to the hotel so I did not want to insist more. Also, i felt very uncomfortable with the driver during the first fare.