Boutique Hotel Bawa Suites

Nothing at all...

Very noisy and strong a/c system impossible to reduce air flow...could not sleep properly..

Had to change rooms twice. First because of leaking water pipe dripping into the room and then due to ineffective air conditioning. But I was compensated with free breakfast and laundry for rest of my stay.

Fairly comfortable beds.

Did not have hot water in the room for the whole day. After speaking with reception multiple times, they'd send people several times to the room for hours on end who'd claim there is hot water. Even after confirming and telling them that there is no hot water, they were incredibly unhelpful. This went on till 2am in the night. The staff spent over an hour and a half in our room in the middle of the night claiming they're fixing something while nothing happened. I only requested for a shower and a bathtub and that one thing wasn't available. If I had to pay so much money for a bed and AC I'd rather stay at home. No running hot water and terrible customer service is the reason I won't ever stay or recommend this to someone. I can recommend multiple Airbnb options for over half the price and better location and amenities and service than these people. They didn't have another room available and refused a refund saying its just a technical fault. Instead kept saying I will get a discount for the future and no other hotel would offer a refund. You can find better places to stay for cheaper too and don't have to deal with such terrible service or help.

Hospitality, food was good. Staff was kind

There were mosquitoes in the room which was the only problem I had. Rest everything was good.