Kyriad Mulhouse Centre

Front staff were very polite and helpful. Excellent central location in delightful town. We will return to Mulhouse sometime soon. Sadly, it will not be this establishment.

The room was the grubbiest I have ever had the misfortune to endure. The carpet was filthy and stained. We booked the most expensive quadruple room and expected it to be like the website photo, with a large window providing wonderful views over the city. We were given a filthy room with a tiny high window less than 1 square meter in area, from that, only nearby rooftops were visible (if you had something to stand on). It would seem their vacuum cleaners are not quite fit for purpose, as the same crumbs were in the same places when left as were there when we arrived. The hotel promises free bottled water for their guests, in our instance this was only forthcoming when requested after our second night. The same applies for refreshments etc., that are promised. On our second day we left the room at 10am, taking care to ensure the "Please make up my room" card was correctly hung on the door handle. Needless to say, on our return at 16.30, it was untouched! We had to amuse ourselves elsewhere until this could be achieved. The hot water was scalding for most of the day, however if you wished to a warm bath or shower before 10am you would be left wanting. All this is such a shame, because it has so much going for it.